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<h4>Overview</h4>LMI is seeking a LeadNetwork Engineer to&nbsp;Serve as the Lead Network Engineer for a team of Service Desk engineers supporting Army Contract Writing System (ACWS) ACWS and leadership within the Defense Integrated Business Systems (DIBS) Program Management Office and DIBS portfolio. This position requires a candidate that can apply deep knowledge of the ACWS program, and extensive relationships across the Army Contracting Enterprise to lead the network design, engineering, implementation, or operations/user support.&nbsp;This position requires an active DoD Secret clearance. You must be a U.S. citizen.LMI is a consultancy dedicated to improving the business of government, drawing from deep expertise in advanced analytics, digital services, logistics, and management advisory services. LMI is a trusted third party to federal civilian and defense agencies, free of commercial and political bias. We distinguish ourselves as a force multiplier for our customers with our objective advice, collaborative engagement, data-driven analysis, and independent research. Our collegial and mission-focused environment supports a culture of continuous learning and development where employees are positioned to make a meaningful impact.We offer a generous compensation package with excellent benefits that start the first day of employment. Business casual dress, flex time, and tuition reimbursement are a few of our many work-life benefits available to our employees.<h4>Responsibilities</h4><ul><li>Perform hands-on procurement system technical and functional troubleshooting and support to the Army Contracting Enterprise (ACE) to maintain accessibility and availability of ACWS for users.</li><li>Apply advanced understanding of the Army Contracting Enterprise user community to develop targeted communications and training for the purpose of building core shared knowledge and resolving repeating incidents, service requests, and problems.</li><li>Serve as a point of escalation for Tier II functional members within the ACWS Service Desk engineer team regarding performance and scalability issues.</li><li>Lead engagements with the ACWS program’s internal teams, such as database administrators, DevOps leads, and quality assurance throughout the project lifecycle.</li><li>Collaborate with end-users, business stakeholders, and procurement system functional teams to understand ACE education requirements to support adoption of system enhancements and develop user training sessions.</li><li>Apply concepts of Appian’s platform architecture and leverage that knowledge to test, deploy, enhance, and maintain Appian applications.</li><li>Develop and implement solutions to enhance ACE contract writing productivity, leveraging relevant tools and technologies.&nbsp;</li><li>Lead comprehensive technical support to ACE through Army Enterprise Service Desk cases, ensuring timely resolution and documentation of issues.</li><li>Orchestrate on-call resolution for mission critical issues and document solutions within the case management system.</li><li>Oversee the management of end-user hardware and software inventory throughout its lifecycle, ensuring accurate tracking, maintenance, and disposal procedures.</li><li>Guide the documenting, updating, and maintenance of a comprehensive repository of best practices and troubleshooting procedures.</li></ul><h4>Qualifications</h4><ul><li>Bachelor’s degree with 12 years of experience or master’s degree with 10 years of experience.</li><li>Degree in information technology, computer science, engineering, or related area preferred.</li><li>7+ years of experience with enterprise contract writing system implementations.</li><li>Knowledge of Appian platform application development, operations, maintenance, and interfacing systems, Appian experience and/or training preferred.</li><li>Advanced understanding of the Army Contracting Enterprise user community.</li><li>Strong database design and development skills.</li><li>Experience with documentation development (SOPs, training aids, desk guides, etc.)</li><li>Exceptional verbal and written communication skills to interact effectively with stakeholders of many levels, including ability to explain technical concepts to non-technical resources.&nbsp;</li><li>Understanding of DoD 8500 series, DoD Risk Management Framework (RMF), JF-HQ DoDIN and USCYBERCOM orders, and DISA guides (SRGs, STIGs)</li><li>Understanding of Appian Cloud configuration and support processes.</li><li>Knowledge of Appian process/solution and infrastructure architecture including Appian in-memory KDB engines, sizing, scaling vertically/horizontally.</li><li>Agile delivery experience preferred.</li><li>Security Plus and ITIL certification preferred.</li><li>Active DoD Secret Clearance - U.S. Citizenship</li></ul>Target salary range: $95,348 - $167,812. Final compensation will be determined by a variety of factors including but not limited to your skills, experience, education, and/or certifications.The salary range displayed represents the typical salary range for this position and is not a guarantee of compensation. Individual salaries are determined by various factors including, but not limited to location, internal equity, business considerations, client contract requirements, and candidate qualifications, such as education, experience, skills, and security clearances.<h4> LMI is an Equal Opportunity Employer. LMI is committed to the fair treatment of all and to our policy of providing applicants and employees with equal employment opportunities. LMI recruits, hires, trains, and promotes people without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, disability, age, protected veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local law. If you are a person with a disability needing assistance with the application process, please contact <a href="mailto:accommodations@lmi.org" target="_blank">accommodations@lmi.org</a> Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Need help finding the right job? </h4>We can recommend jobs specifically for you!Click here to get started.

LMI Consulting, LLC

Lead Network Engineer - Clearance Required

<h4>Overview</h4>LMI is seeking a Survey Data Analyst to support our intelligence community client.LMI is a leading consultancy dedicated to empowering a future-ready, high-performing government. With expertise in digital and analytic solutions, logistics, and management advisory services, we deliver integrated capabilities tailored to our customers’ unique mission needs. Founded in 1961 to tackle complex logistics management challenges for the Department of Defense, LMI continues to drive growth and transformation, enhance operational readiness and resiliency, and ensure mission success for federal civilian and defense agencies.LMI has been named a 2022 #TopWorkplace in the United States by Top Workplaces, underscoring our commitment to a people-centered culture.<h4>Responsibilities</h4><ul><li>Provide annual cradle-to-grave survey support, including survey design, development, implementation, analysis, and visual data articulation of survey data.</li><li>Conduct annual workforce engagement survey; provide regular and ad hoc analyses.</li><li>Coordinate with external agencies to ensure that agency implementation meets annual survey requirements.</li><li>Create planning, analysis, and briefing materials related to survey results and initiative.</li><li>Provide day-to-day support to survey participants with log-in issues, content-related questions, reminders, extensions, etc.</li><li>Conduct survey data analysis; clean data, aggregate multiple sources, and design finished products. </li><li>Produce qualitative and quantitative reports on survey responses.</li></ul><h4>Qualifications</h4>Required:<ul><li>Bachelor’s degree in social science, statistics, business data analytics, or related discipline.</li><li>7+ years of experience in data, survey, or business analytics.</li><li>Knowledge of survey statistics and survey methodology.</li><li>Experience in deploying and conducting analysis with employee surveys across a a myriad of mediums (LimeSurvey). &nbsp;</li><li>Working familiarity with Tableau, strong Excel skills, and ability to readily perform people analytics inquiries on behalf of Senior leaders preferred.&nbsp;</li><li>Strong critical thinking, data examination, and analytical skills.</li><li>Experience with survey collection software (Qualtrics, LimeSurvey, etc.)</li><li>Proficiency in data analysis languages such as SQL, Python, R, or SPSS.</li><li>Experience in developing, disseminating, and analyzing surveys.</li><li>Knowledge of and comfort working in excel.</li><li>Self-starter with the ability to independently identify opportunities for improvement through data analytics.</li><li>Strong team player with excellent communication skills, both written and oral.</li><li>Proven ability to work with business customers and technical teams.</li><li>Highly organized with the capability to manage multiple projects simultaneously.</li><li>Excellent customer relationship management skills.</li><li>Innovative problem-solving skills and ability to thrive in a fast-paced environment.</li><li>Ability to work on client site in the NCR in Washington, D.C.; Reston, VA; or College Park, MD.</li><li>Active security clearance at the TS/SCI level with the ability/willingness to receive a polygraph. Current polygraph preferred.</li></ul>Desired:<ul><li>Master's degree or higher.</li><li>Experience developing surveys using LimeSurvey.</li><li>Previous management consulting experience.</li><li>Experience analyzing unstructured text.</li><li>Experience with deploying and maintaining models in production.</li><li>Previous experience with people analytics.</li><li>Experience developing dashboards using tools such as Tableau.</li><li>Demonstrated project management experience.</li></ul>#LI-SH1Target salary range: $104,040 - $183,600. Final compensation will be determined by a variety of factors including but not limited to your skills, experience, education, and/or certifications.The salary range displayed represents the typical salary range for this position and is not a guarantee of compensation. Individual salaries are determined by various factors including, but not limited to location, internal equity, business considerations, client contract requirements, and candidate qualifications, such as education, experience, skills, and security clearances<h4> LMI is an Equal Opportunity Employer. LMI is committed to the fair treatment of all and to our policy of providing applicants and employees with equal employment opportunities. LMI recruits, hires, trains, and promotes people without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, disability, age, protected veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local law. If you are a person with a disability needing assistance with the application process, please contact <a href="mailto:accommodations@lmi.org" target="_blank">accommodations@lmi.org</a> Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Need help finding the right job? </h4>We can recommend jobs specifically for you!Click here to get started.

Survey Data Analyst - TS/SCI with Polygraph Required

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives.Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems.American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source.And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development.Find your place in technology on #TeamAmex. Why American Express?Global Merchant Services Technology is on an exciting journey to redefine the merchant payment experience. Our Merchant platform is a distributed near real time low latency system that is always available and highly resilient, processing transactions from around the world 24x7, 365 days a year. If you like to challenge the status quo and desire to use best in class technology, it's time to join the GMST organization which strives for continuous innovation. Are you a change agent with a deep engineering passion to build outstanding products for merchants? If so, we are looking for an enthusiastic, driven, and forward-thinking Engineering Director to join us on our mission.How will you make an impact in this role?As an Engineer in GMST you will be building core features and functions of card transaction systems on distributed platform deployed in the cloud. Actively participating in agile teams and the latest development practices, writing code and unit tests, working with API specs and automation. GMST Engineers use Java Technologies to drive innovation while also finding opportunities for adopting new technologies.Qualifications - <ul><li>Degree in computer science, computer engineering or a related field.</li><li>Minimum 5 years of software development experience in a professional environment working with Java technologies - Vertx, Spring, Spring Boot, RESTful micro services, Ignite, In-Memory Computing, Spark, PostgreSQL, Cassandra, Kafka, Yellowbrick (Apache Ignite is a plus) and RESTful API’s.</li><li>Hands-on experience with application design, software development and automated testing</li><li>Experience with distributed (multi-tiered) systems, algorithms, relational or NoSQL databases.</li><li>Ability to effectively interpret technical and business objectives and challenges and eloquent solutions.</li><li>Ability to learn and investigate new technology and business domains, question status quo and think outside of the box.</li><li>Ability to debug basic software components and identify code defects for remediation.</li><li>Experience working in Agile or other rapid application development methods.</li><li>Proficient oral and written communication skills.</li></ul>Salary Range: $85,000.00 to $150,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

American Express

Full Stack Engineer – Global Merchant Services Technology

Description Idaho National Laboratory’s (INL) External Engagement and Communication group is seeking professionals interested in exploring a career as an&nbsp;AI Integration Lead. Our team works an on-site 9x80 schedule located at our Idaho Falls EROB facility with every other Friday off! INL’s Technology Deployment office is a forward-thinking group that not only manages innovation, but practices it. Technology Deployment takes INL’s amazing research outcomes and works with the private sector to translate them into actual products and services people use.&nbsp; As the AI Integration Lead for Technology Transfer, you will drive the design, development, and deployment of AI solutions to transform INL’s technology transfer operations. This role will support the integration of specialized AI tools aimed at streamlining routine tasks, improving operational efficiency, and expanding commercialization efforts. You will also lead the efforts to implement AI-driven processes, enhancing market research, and contributing to INL’s leadership in AI-driven technology transfer.&nbsp; You will report to the Director, Technology Deployment&nbsp; Responsibilities Include: <ul><li>AI&nbsp;Tool Design &amp; Implementation:&nbsp;Lead&nbsp;efforts in designing, developing, and implementing&nbsp;AI&nbsp;tools to optimize technology transfer workflows, reducing manual hours and increasing productivity. Oversee the continued refinement and fine-tuning of these tools for enhanced performance.</li><li>AI Social Media &amp; Marketing Strategy: Develop and execute a comprehensive social media strategy to showcase INL’s innovation in technology transfer leveraging AI. Focus on increasing visibility and engagement through consistent posts and content.</li><li>Task Modernization: Conduct a thorough analysis of the Technology Deployment department's processes, identifying tasks that can be improved with AI, efficiency gains through&nbsp;AI&nbsp;integration,&nbsp;and adoption of other modern tools.</li><li>Market Research &amp; Commercialization: Develop&nbsp;AI-driven market research capabilities to enhance INL’s ability to commercialize technologies, focusing on identifying potential pathways and ensuring success rates improve through better-informed decisions.</li><li>AI Driven Technology Listing &amp; Newsletter: Oversee the development of a dynamic technology listing page that meets stakeholder needs.&nbsp;Lead&nbsp;efforts to launch and sustain a high-quality newsletter that communicates INL’s accomplishments and opportunities in technology transfer.</li><li>Other Strategic Projects: Engage actively with INL’s incubator and foundation to identify collaboration opportunities and foster innovation.</li></ul><ul><li>Provide recommendations for process improvement initiatives.</li><li>Collaborate with project managers and sponsors to develop project scope and vision and clearly identify project collaborators and important project contributors.</li><li>Conduct peer reviews of the our requirements to ensure that requirement specifications are correctly interpreted.</li><li>Translate conceptual customer requirements into functional requirements in a clear manner that is comprehensible to project team. Translate our requirements to functional and technical requirements.</li><li>Prepare implementation plans for incorporation of new requirements into existing processes.</li><li>Use standard templates to write specifications accurately and concisely.</li><li>Understand existing enterprise technical capabilities and identify alignment and capability gaps.</li><li>Create process models, specifications, diagrams, and charts to provide direction to the project team.</li><li>Develop value stream mapping and contribute to process transformation efforts.</li><li>Communicate enhancements, and modifications of our requirements through written</li><li>Documentation to project managers.</li><li>Assume leadership of special projects.</li><li>Ensure policies balance compliance and regulations, while ensuring efficient operations.</li><li>Support bench-marking efforts with other laboratories and entities to verify organization is according to best practices.</li><li>Perform assessments and other assurance tasks to ensure the purchasing system is compliant with reported policies.</li><li>Proactively address process improvement efforts and locate areas where automation efforts could improve current processes.</li><li>You will bridge the gap between IT execution and our needs.</li></ul>Qualifications Minimum Requirements:&nbsp; Bachelor's Degree and 5 years of relevant experience OR a Master's Degree and 2 years of relevant experience. This position requires the ability to obtain and maintain a Department of Energy "L" clearance, which requires US Citizenship. Job Information:&nbsp; <ul><li>The pay range for this position is at a level 3-grade 440 ($75,804-$155,496). At Idaho National Laboratory compensation decisions are determined using factors such as education, relevant experience, and other credentials.</li><li>TDP: This is a testing designated position; you will be required to submit to a pre-employment drug screen and periodic drug testing throughout the term of your employment.</li><li>You are required to show a demonstrated commitment to valuing diversity and contributing to an inclusive working environment.</li></ul> Benefits and Relocation <ul><li>Medical, Dental, Vision, and Flexible Spending Accounts</li><li>401(k) with a 4.2% employer contribution and up to 4.8% match</li><li>Paid time off (personal leave)</li><li>Employee Education Program (tuition assistance)</li><li>Benefit eligibility subject multiple factors, including employment status and position classification.</li></ul> INL is a science-based, applied engineering national laboratory dedicated to supporting the U.S. Department of Energy’s mission in nuclear energy research, science, and national defense. With more than 5,000 scientists, researchers, and support staff, the laboratory works with national and international governments, universities and industry partners to discover new science and development technologies that underpin the nation’s nuclear and renewable energy, national security, and environmental missions. INL Mission Our mission is to discover, demonstrate and secure innovative nuclear energy solutions, other clean energy options and critical infrastructure. INL Vision Our vision is to change the world’s energy future and secure our nation’s critical infrastructure. Selective Service Requirements To be eligible for employment at INL males born after December 31, 1959 must have registered with the Selective Service System (SSS). For more information see <a href="http://www.sss.gov" target="_blank">www.sss.gov</a>. Equal Employment Opportunity Idaho National Laboratory (INL) is an Equal Employment Opportunity (EEO) employer. It is the policy of INL to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Women and People of Color are strongly encouraged to apply.&nbsp; Reasonable Accommodation We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Other Information When applying to positions please provide a resume and answer all questions on the following screens. Applicants, who fail to provide a resume or answer the questions, may be deemed ineligible for consideration. INL does not accept resumes from third party vendors unsolicited.

Idaho National Laboratory

AI Integration Lead for Technology Transfer

19-Nov-2024<h4>Programmer</h4>Harvard T.H. Chan School of Public Health 67439BRPosition DescriptionThe Department of Biostatistics is a very busy and diverse department focused on research and teaching. Our 70+ faculty are leaders in the development of statistical methods for clinical trials and observational studies, studies on the environment, computational biology, and genomics/genetics. We offer degree programs in biostatistics, computational biology and data science; currently, more than 180 students are enrolled in these programs. Our team invites applications for a Programmer position in the National Studies on Air Pollution and Health group (<a href="https://www.hsph.harvard.edu/nsaph/" target="_blank">https://www.hsph.harvard.edu/nsaph/</a>). The position will be under the supervision of Principal Research Scientist, Dr. Danielle Braun, in Biostatistics. We are seeking a Programmer/Data Scientist to join our dynamic team. Duties and responsibilities include, but are not limited to, the following:<ul><li>Assist with developing and deploying data cleaning, data processing pipelines, data management, variable creation, and variable naming protocols of projects involving electronic health records, administrative claims data, environmental exposure data, and other complex databases using GitHub</li><li>Maintain databases using R, Python, and SQL in collaboration with members of the research team</li><li>Create and link customized databases and analytic datasets in UNIX environments</li><li>Assist in the development, maintenance, and documentation of software in R (including R functions), Python, and SQL</li><li>Function as a resource for the Senior Programmer, to help debug programs and to access correct data</li><li>Work on HPC computing clusters and work with cluster computing IT to troubleshoot any issues in collaboration with the Senior Programmer and other team members</li><li>Perform other duties as assigned</li></ul> PLEASE NOTE: This position has a term end date of one year from date of hire, with the possibility of extension. PLEASE NOTE: Shortlisted candidates will be required to submit work samples (sample code) and/or complete a coding assessment.Basic Qualifications<ul><li>Minimum of two years’ post-secondary education or relevant work experience</li></ul>Additional Qualifications and Skills<ul><li>Knowledge of information technology applications, processes, software and equipment</li><li>Demonstrated team performance skills, service mindset approach, and the ability to act as a trusted advisor</li><li>Bachelor's or Master’s Degree in Statistics, Data Science, Computer Science, Mathematics, Informatics, or other health data related field preferred</li><li>Knowledge of maintenance and support of IT infrastructure systems within a HPC cluster environment</li><li>Excellent written, verbal, and interpersonal communication skills, as well as efficiency and time management skills</li><li>Highly organized with a strong attention to detail and accuracy</li><li>Experience collaborating with all levels of research team; demonstrated team performance skills</li><li>Service oriented mindset and approach</li></ul>Certificates and Licenses<ul><li>Completion of Harvard IT Academy specified foundational courses (or external equivalent) preferred</li></ul>Working Conditions<ul><li>Work is performed in an office setting</li></ul>Additional InformationJoin the Harvard T.H. Chan School of Public Health to support our mission of health research and education, and to be a part of the oldest institution of higher learning in the country! ----------<ul><li>The Harvard T.H. Chan School of Public Health does not provide visa sponsorship, now or in the future, for staff positions.</li><li>Harvard University requires pre-employment reference checks and background screenings.</li><li>This position has a 90 day orientation and review period.&nbsp;</li></ul>---------- The health of our workforce is a priority for Harvard University. With that in mind, we strongly encourage all employees to be up to date on CDC-recommended vaccines.Work Format DetailsThis is a hybrid position that is based in Massachusetts. Additional details will be discussed during the interview process. All remote work must be performed within one of the Harvard Registered Payroll States, which currently includes Massachusetts, Connecticut, Maine, New Hampshire, Rhode Island, Vermont, Georgia, Illinois, Maryland, New Jersey, New York, Virginia, Washington, and California (CA for exempt positions only). Certain visa types and funding sources may limit work location. Individuals must meet work location sponsorship requirements prior to employment.BenefitsWe invite you to visit Harvard's Total Rewards website (<a href="https://hr.harvard.edu/totalrewards" target="_blank">https://hr.harvard.edu/totalrewards</a>) to learn more about our outstanding benefits package, which may include:<ul><li>Paid Time Off: 3-4 weeks of accrued vacation time per year (3 weeks for support staff and 4 weeks for administrative/professional staff), 12 accrued sick days per year, 12.5 holidays plus a Winter Recess in December/January, 3 personal days per year (prorated based on date of hire), and up to 12 weeks of paid leave for new parents who are primary care givers.</li><li>Health and Welfare: Comprehensive medical, dental, and vision benefits, disability and life insurance programs, along with voluntary benefits. Most coverage begins as of your start date.</li><li>Work/Life and Wellness: Child and elder/adult care resources including on campus childcare centers, Employee Assistance Program, and wellness programs related to stress management, nutrition, meditation, and more.</li><li>Retirement: University-funded retirement plan with contributions from 5% to 15% of eligible compensation, based on age and earnings with full vesting after 3 years of service.</li><li>Tuition Assistance Program: Competitive program including $40 per class at the Harvard Extension School and reduced tuition through other participating Harvard graduate schools.</li><li>Tuition Reimbursement: Program that provides 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses taken at other accredited institutions.</li><li>Professional Development: Programs and classes at little or no cost, including through the Harvard Center for Workplace Development and LinkedIn Learning.</li><li>Commuting and Transportation: Various commuter options handled through the Parking Office, including discounted parking, half-priced public transportation passes and pre-tax transit passes, biking benefits, and more.</li><li>Harvard Facilities Access, Discounts and Perks: Access to Harvard athletic and fitness facilities, libraries, campus events, credit union, and more, as well as discounts to various types of services (legal, financial, etc.) and cultural and leisure activities throughout metro-Boston.</li></ul>Job FunctionInformation Technology Department Office LocationUSA - MA - Boston Job CodeI0756P Applications Professional II Work FormatHybrid (partially on-site, partially remote) Sub-Unit------------ Salary Grade056DepartmentBiostatisticsUnion00 - Non Union, Exempt or Temporary Time StatusFull-time Pre-Employment ScreeningEducation, IdentityCommitment to Equity, Diversity, Inclusion, and BelongingHarvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.EEO StatementWe are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.LinkedIn Recruiter Tag (for internal use only)#LI-JW1

Harvard University FAS Human Resources

Programmer

Salary Range:&nbsp;&nbsp;$88,854.00&nbsp;(Min.) -&nbsp;$115,509.00&nbsp;(Mid.) -&nbsp;$142,166.00&nbsp;(Max.)Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan. Serving more than 2 million members, we make sure our members get the right care at the right place at the right time. Mission: L.A. Care’s mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose. <h4>Job Summary</h4>The Clinical Data Analyst III supports Healthcare metrics, quality and process improvement activities by producing healthcare outcome measurements that are used for internal and external reporting, the tasks including data quality assurance, process programming, specification documentation and report developing.The Clinical Data Analyst III designs, develops, and generates production and similar reports that may evolve into complex data analysis/data integration projects that this individual may be responsible for maintaining. The complex data analysis/integration projects are those, which may require periodic maintenance on a weekly, monthly, quarterly, biannual, or annual basis. This position works with Information Systems analysts when ongoing reports can be accurately transferred for production. The Clinical Data Analyst III interprets and documents both written and verbal specifications. This position takes basic instructions or specifications and interviews with the client for complete details sufficient for writing data queries based for ad hoc and ongoing health care measures. This position must comprehend the relationships between the field elements in encounters and claims, membership, and provider databases. This position supports the functions related to quality improvement activities inclusive of quarterly reports that demonstrate health care outcomes in comparison to targets or national averages/percentiles published by recognized organizations such as National Committee for Quality Assurance (NCQA) and Center for Disease Control (CDC).&nbsp; Acts as a Subject Matter Expert, serves as a resource and mentor for other staff.<h4>Duties</h4>Design, develop and maintain complex ongoing data projects. Design, develop, and generate ad hoc/production reports. Produce automatic, robust, timely and accurate results based on client specifications and as allowed by available resources. Produce complete documentation, QC reports and periodic results as scheduled. Identify and create work-around to generate valid results that meet the intent of the client's specifications.&nbsp;&nbsp; Investigate and document organizational data flow and sources. Provide thorough documentation regarding current 1) data sources 2) data flow 3) current process and procedures to code, group, QC, link and seed the data. Develop automatic, robust and sharable Statistical Analysis System (SAS) or Structured Query Language (SQL) procedures and programs towards building a comprehensive clinical data repository.Develop analytical programs, databases, routine procedures using SAS or SQL programming language. Create work tools that facilitate tasks by reducing paperwork and errors. Document assumptions, specification in a clear and sharable fashion.Applies subject expertise in evaluating business operations and processes. Identifies areas where technical solutions would improve business performance. Consults across business operations, providing mentorship, and contributing specialized knowledge. Ensures that the facts and details are correct so that the project’s/program's deliverable meets the needs of the department, organization and legislation's policies, standards, and best practices. Provides training, recommends process improvements, and mentors junior level staff, department interns, etc. as needed.&nbsp; Educate/Tutor clients/junior staff on maintenance/usage of database/solutions designed. Educate/Tutor junior staff on data/business knowledge and technical skills.Communicate with stakeholders/clients/collaborators regarding project details and plans.Perform other duties as assigned.<h4>Duties Continued</h4><h4>Education Required</h4>Bachelor's DegreeIn lieu of degree, equivalent education and/or experience may be considered.<h4>Education Preferred</h4>Master's Degree in Public Health or Related Field<h4>Experience</h4>Required:At least 4 years of experience in designing, developing, generating and analyzing ad hoc/production reports in Healthcare/Managed Care setting.Preferred:Experience as a Clinical Data Analyst.<h4>Skills</h4>Required:Must be able to apply and/or develop technical specifications for health care measures such as those used by National Committee for Quality Assurance (NCQA), HEDIS, Centers for Medicare and Medicaid Services (CMS), and State. Must demonstrate advanced SQL and/or SAS skills in developing programs and procedures for analytics and quality assurance.Must be able to present data in a format that is appropriate for analysis. This includes the ability to determine select the correct information for calculating basic rates, table configuration, and graphical presentations. Must demonstrate an aptitude in learning and expanding abilities to use new applications with basic training.Must be a self-starter and can multi-task and can take charge of assigned projects.Must be able to make recommendations to the clients that demonstrate strengths and limitations of the organization's ability to meet the request.Preferred:Working knowledge of SAS Proc SQL, SAS Macro and database related SAS skills are highly preferred.<h4>Licenses/Certifications Required</h4><h4>Licenses/Certifications Preferred</h4>Statistical Analysis System (SAS) CertificationCertified Healthcare Data Analyst (CHDA)<h4>Required Training</h4><h4>Physical Requirements</h4>Light<h4>Additional Information</h4>Dept Specific:Health Equity:&nbsp; This position is located in the Health Equity department. It supports the short and long term operational and L.A. Care’s Health Equity and Disparities Mitigation initiatives. This role will develop, enhance, and health and social service needs (food, housing, care management) information and models that will have an impact on vulnerable communities. Through the application of data analytics and analyzing various data sources, this role will work to deliver valuable insights and recommendations to improve health equity and reduce health disparities.Salary Range Disclaimer: The expected pay range is based on many factors such as geography, experience, education, and the market.&nbsp; The range is subject to change.L.A. Care offers&nbsp;a wide range of benefits including<ul><li>Paid Time Off (PTO)</li><li>Tuition Reimbursement</li><li>Retirement Plans</li><li>Medical, Dental and Vision</li><li>Wellness Program</li><li>Volunteer Time Off (VTO)</li></ul> Nearest Major Market: Los Angeles Job Segment: Public Health, Clinic, Equity, Medicaid, Medicare, Healthcare, Finance

L.A. Care Health Plan

Clinical Data Analyst III (Tableau, SQL)

<dt><h4>Description</h4></dt>IT Support Specialist 2(2 Positions Available)District 4 Public Health301 Main StreetLaGrange, GA 30240Under general supervision, provides information system user support on a continuing basis either by phone or site visit. Analyzes, designs, and implements software modifications to meet users' needs. Evaluates and troubleshoots user problems, procedures, and requirements to streamline business processes. Provides support and installation of network, control, and data access equipment and troubleshooting of software and hardware systems. May develop and conduct training programs for software/hardware users.All District 4 Public Health, County BOH employees are deemed essential employees in the event of an emergency. As such, you may be called on to participate in an event not limited to but including, staffing a shelter, a Specimen Point of Collection Site (SPOC) and/or Point of Dispensing site (POD). When you are called on to participate, you are expected and it will be a part of your job requirement to participate, whether the emergency occurs during or outside regular work hours.<dt><h4>Job Responsibilities</h4></dt><ul><li>Provides quality customer service to all customers</li><li>Designs, configures, and tests computer hardware, networking software, and operating system software</li><li>Diagnoses hardware and software problems and replace defective components</li><li>Escalates problems to vendor and/or developer for advanced debugging or software correction</li><li>Evaluates new technologies or solutions to improve service and efficiency of systems</li><li>Monitors network performance to determine whether adjustments need to be made for future changes</li><li>Operates consoles to monitor performance of the computer systems and networks, and to coordinate computer network access and use</li><li>Performs data backups and disaster recovery operations</li><li>Performs routine network startup and shutdown procedures and maintain control records</li><li>Plans, coordinates, and implements network security measures to protect data, software, and hardware</li><li>Prepares user instructions and documentation for the installation and operation of software and software upgrades</li><li>Performs necessary maintenance to support network availability</li><li>Must be able to travel in a 12-county region</li><li>Participates in necessary Emergency Preparedness, as directed by manager</li></ul><dt><h4>Minimum Qualifications</h4></dt>IT Support Specialist 2 – (Annual Salary - $42,000)High school diploma or GED AND Six months of education or experience in information security, privacy, system/network administration and support, or application development AND training and experience necessary to independently provide technical support to computer users in an assigned office/geographic area<dt><h4>Additional Information</h4></dt>Preferred Qualifications:&nbsp; &nbsp;<ul><li>Experience with VolP phone systems</li><li>Basic Network Troubleshooting skills</li><li>Strong analytical skills</li><li>Technical understanding of networked data</li><li>Hyper-V or VMware</li><li>Meraki Firewalls</li><li>Experience creating and editing Group Policy Objects</li><li>Microsoft Server 2012 or 2016, and proficient Microsoft Office Skills</li></ul>Benefits for Full Time Eligible Employees<ul><li>13 Paid Holidays</li><li>Generous Leave Package</li><li>Employees Retirement System</li><li>Health Insurance</li><li>Dental Insurance</li><li>Vision Insurance</li><li>Health Care Spending Account</li><li>Dependent Care Spending Account</li><li>Life Insurance</li><li>AD&amp;D Insurance</li><li>Disability Insurance</li><li>Legal Insurance</li><li>Long-Term Care Insurance</li><li>Specified Illness</li><li>Deferred Compensation (401K &amp; 457 Plans)</li><li>Atlanta Postal Credit Union</li></ul>For more information on the State of Georgia Benefits visit -<a href="http://team.georgia.gov/" target="_blank">http://team.georgia.gov/</a>Additional Perks<ul><li>A supportive and rewarding work environment</li><li>Physical Activity Breaks</li><li>Worksite Wellness Program</li><li>Employee Assistance Program</li></ul>To learn more about District 4 Public Health visit -&nbsp;<a href="https://www.district4health.org/" target="_blank">https://www.district4health.org/</a>Due to the volume of applications received, we are unable to provide information on application status by phone or email. All qualified applicants will be considered but may not necessarily receive an interview. Selected applicants will be contacted by the hiring agency for next steps in the selection process. Applicants who are not selected will not receive notification. This position is subject to close at any time once a satisfactory applicant pool has been identified.*District 4 is an Equal Opportunity Employer* &nbsp;The State will not unlawfully consider an applicant's race, color, national origin, religion, age, disability, sex, genetic information, political affiliation, protected uniformed service, or other legally protected category when making selections.Applicants chosen for employment will be subject to the followingCriminal Background Check/FingerprintingReference Checks &amp; Immunizations RequiredFor more information about Public Health:Click HERE for VideoWho we are.&nbsp;We protect lives.The Georgia Department of Public Health is the lead agency entrusted by the people of Georgia to proudly protect lives and promote healthy lifestyles in diverse communities statewide. We are committed to preventing disease, injury, and disability; promoting health and well-being; and preparing the State of Georgia for responding to disasters.What we offer.As a member of the&nbsp;Georgia Department of Public Health&nbsp;team, you will join a passionate group of individuals who are dedicated to making an impact. &nbsp;No matter your role, you will individually contribute to protecting the lives of all Georgians while receiving a wide range of benefits, so you can:<ul><li>Make a Professional Impact&nbsp;– Build your career where it matters and protect lives in the community where you live, work, and play</li><li>Enjoy Workplace Flexibility&nbsp;– Experience flexibility in how you work so you can be your best self for you and Georgia Residents</li><li>Work with&nbsp;a Dynamic and Diverse Team– Collaborative and inclusive way of working where employees share ideas and leverage collective strengths</li><li>Achieve Career Longevity&nbsp;– Countless opportunities for continuous learning/development that support a long-term career</li><li>Take Part in a Hands-on Working Culture&nbsp;– Unique culture of active engagement and problem-solving, no matter your role</li><li>Feel Pride in Where you Work – Be part of making an impact in public health alongside dedicated people just like you</li></ul>

IT Support Specialist 2

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives.Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems.American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source.And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development.Find your place in technology on #TeamAmex. Why American Express?Global Merchant Services Technology is on an exciting journey to redefine the merchant payment experience. Our Merchant platform is a distributed near real time low latency system that is always available and highly resilient, processing transactions from around the world 24x7, 365 days a year. If you like to challenge the status quo and desire to use best in class technology, it's time to join the GMST organization which strives for continuous innovation. Are you a change agent with a deep engineering passion to build outstanding products for merchants? If so, we are looking for an enthusiastic, driven, and forward-thinking Engineering Director to join us on our missionHow will you make an impact in this role?As an Engineer in GMST you will be building core features and functions of card transaction systems on distributed platform deployed in the cloud. Actively participating in agile teams and the latest development practices, writing code and unit tests, working with API specs and automation. GMST Engineers use Java Technologies to drive innovation while also finding opportunities for adopting new technologies.Qualifications - <ul><li>Degree in computer science, computer engineering or a related field.</li><li>Minimum 3 years of software development experience in a professional environment working with Java technologies - Vertx, Spring, Spring Boot, RESTful micro services, Ignite, In-Memory Computing, Spark, PostgreSQL, Cassandra, Kafka, Yellowbrick (Apache Ignite is a plus) and RESTful API’s.</li><li>Hands-on experience with application design, software development and automated testing</li><li>Experience with distributed (multi-tiered) systems, algorithms, relational or NoSQL databases.</li><li>Ability to effectively interpret technical and business objectives and challenges and eloquent solutions.</li><li>Ability to learn and investigate new technology and business domains, question status quo and think outside of the box.</li><li>Ability to debug basic software components and identify code defects for remediation.</li><li>Experience working in Agile or other rapid application development methods.</li><li>Proficient oral and written communication skills.</li></ul>Salary Range: $85,000.00 to $150,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Java Engineer – Global Merchant Services Technology

<h4>Overview</h4>LMI is seeking a Network Engineer to be part of a team of Service Desk engineers supporting Army Contract Writing System (ACWS) and leadership within the Defense Integrated Business Systems (DIBS) Program Management Office and DIBS portfolio. This position involves network design, engineering, implementation, or operations/user support across the Army Contracting Enterprise. Activities include technical assistance, troubleshooting, and coordinating with internal teams or external vendors to maintain accessibility and availability of ACWS for users on the Appian platform. This position requires an active DoD Secret clearance. You must be a U.S. citizen.LMI is a consultancy dedicated to improving the business of government, drawing from deep expertise in advanced analytics, digital services, logistics, and management advisory services. LMI is a trusted third party to federal civilian and defense agencies, free of commercial and political bias. We distinguish ourselves as a force multiplier for our customers with our objective advice, collaborative engagement, data-driven analysis, and independent research. Our collegial and mission-focused environment supports a culture of continuous learning and development where employees are positioned to make a meaningful impact.We offer a generous compensation package with excellent benefits that start the first day of employment. Business casual dress, flex time, and tuition reimbursement are a few of our many work-life benefits available to our employees.<h4>Responsibilities</h4><ul><li>Provide technical support to the Army Contracting Enterprise (ACE) through Army Enterprise Service Desk cases, ensuring timely resolution and documentation of issues.</li><li>Provide on-call resolution for mission critical issues and document solutions within the case management system.</li><li>Coordinate with the ACE user community, which includes onboarding new users into applications, setting up user accounts, providing instruction, troubleshooting login issues, escalating connection problems, and managing the user service desk requests.</li><li>Perform a variety of basic user-problem analyses for the Service Desk; assist with monitoring the application systems and ensure prompt and appropriate responses to customer requests and issues.&nbsp;</li><li>Coordinate with the ACWS program’s internal teams, such as database administrators, DevOps leads, and quality assurance throughout the project lifecycle.</li><li>Collaborate with end-users and procurement system functional teams to understand ACE education requirements to support adoption of system enhancements and facilitate user training sessions.</li><li>Develop and deliver training materials and sessions on system functionality and best practices to end-users.</li><li>Understand how to navigate Appian support systems and resources.</li><li>Test, deploy, and maintain Appian applications. Develop and implement solutions to enhance ACE contract writing productivity, leveraging relevant tools and technologies.&nbsp;</li><li>Manage end-user hardware and software inventory throughout its lifecycle, ensuring accurate tracking, maintenance, and disposal procedures.</li><li>Participate in customer scrum events to provide progress status from the development team and pass on feedback/requests to the appropriate team member.</li><li>Develop and deliver self-service resources to identify and resolve issues independently and minimize ticket volume for the Service Desk team.</li><li>Manage, document, and participate in user events, including training, testing/evaluation sessions, user acceptance testing, and product review sessions.</li><li>Troubleshoot and diagnose software-related technical issues, including errors, bugs, performance issues, and data discrepancies.</li><li>Troubleshoot and resolve complex technical issues related to system functionality, performance, and integration.</li></ul><h4>Qualifications</h4><ul><li>Bachelor’s degree or higher with a curriculum or major field of study that provides substantial knowledge useful in system development and is closely related to the work detailed above and/or in computer science, information systems, engineering or mathematics–intensive discipline, or an applicable training certificate from an accredited training institution.</li><li>5+ years of experience with contract writing system enterprise implementations.</li><li>Knowledge of Appian platform application development, operations, maintenance, and interfacing systems, Appian experience and/or training preferred.</li><li>Advanced understanding of the Army Contracting Enterprise user community.</li><li>Ability to communicate effectively with technical, operational, and management audiences with broad and varied backgrounds.</li><li>Proficiency in troubleshooting software-related technical issues, utilizing diagnostic tools, logs, and debugging techniques.</li><li>Proficiency in troubleshooting technical issues, including configuration, integration, and performance problems.</li><li>Strong database design and development skills.</li><li>Experience with documentation development (SOPs, training aids, desk guides, etc.)</li><li>Understanding of Appian Cloud configuration and support processes.</li><li>Knowledge of Appian process/solution and infrastructure architecture including Appian in-memory KDB engines, sizing, scaling vertically/horizontally.</li><li>Familiarity with ITIL framework, IT service management processes, and incident management practices.</li><li>Understanding of DoD 8500 series, DoD Risk Management Framework (RMF), JF-HQ DoDIN and USCYBERCOM orders, and DISA guides (SRGs, STIGs)</li><li>Security Plus and ITIL certification preferred.</li><li>Active DoD Secret Clearance - U.S. Citizenship</li></ul>Target salary range: $95,348 - $167,812. Final compensation will be determined by a variety of factors including but not limited to your skills, experience, education, and/or certifications.The salary range displayed represents the typical salary range for this position and is not a guarantee of compensation. Individual salaries are determined by various factors including, but not limited to location, internal equity, business considerations, client contract requirements, and candidate qualifications, such as education, experience, skills, and security clearances.<h4> LMI is an Equal Opportunity Employer. LMI is committed to the fair treatment of all and to our policy of providing applicants and employees with equal employment opportunities. LMI recruits, hires, trains, and promotes people without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, disability, age, protected veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local law. If you are a person with a disability needing assistance with the application process, please contact <a href="mailto:accommodations@lmi.org" target="_blank">accommodations@lmi.org</a> Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Need help finding the right job? </h4>We can recommend jobs specifically for you!Click here to get started.

Network Engineer - Clearance Required

Reporting to the IT Director, the Computer Support Technician is primarily responsible for troubleshooting and resolving assigned technical issues. This role will provide outstanding internal customer service and technical support via email, in-person, and/or other communication platforms. The Technician is a customer-facing role that works in a fast-paced operational environment and is responsible for the initial triage and resolution of customer incidents or service requests and will be required to install, maintain, and troubleshoot software, hardware, peripherals, and equipment as well as analyze and fix software, hardware, and network-related problems reported by users. While not responsible for overall platform security, the Technician will contribute to platform security by following established procedures, maintaining the platform in compliance with established policies, and enforcing existing standards. The Technician will also be responsible for video conferencing equipment setup, troubleshooting, operation, and maintenance including audio systems, displays, and other miscellaneous AV –related conference room equipment or cabling.&nbsp;<h2>Essential Duties and Responsibilities</h2>Primary Duties<ul><li>Tier 1-2 tech support</li><li>Active Directory (Entra) user and device management/support</li><li>Microsoft 365 management/support</li><li>Google Workspace management/support</li><li>Inventory management and documentation</li></ul>Additional Responsibilities&nbsp;<ul><li>Respond to and resolve support requests/inquiries in a timely fashion utilizing established procedures and escalations.</li><li>Receive and document support requests/inquiries made to the IT Team via email, phone, walk-up, or other mechanisms, while logging and/or assigning those requests in our ticket management system.</li><li>Collaborate with the IT Team to manage/maintain device and platform security.</li><li>Collaborate with the IT Team to successfully complete projects on time.&nbsp;</li><li>Develop solutions addressing individual end-user problems and technical issues.</li><li>Collaborate with internal and external resources as necessary to achieve desired results.</li><li>Develop and maintain documentation including, but not limited to, inventory, standard operating procedures, equipment installation methodologies, project plans and environment configurations.</li><li>Provide timely and responsive support to end users in a courteous and professional manner.</li><li>Other duties as assigned.</li></ul><h2>Supervision Received and Exercised</h2>&nbsp;Position works under direct supervision of the Director, IT.&nbsp;<h2>Preferred Skills, Qualifications and Other Requirements</h2><ul><li>This role is technical:<ul><li>Ability to quickly learn new technologies; we frequently add new products and services to our environment.</li><li>Relevant industry-recognized certifications are a plus.</li><li>Experience with Microsoft 365 suite to include SharePoint, Exchange, and Azure Active Directory (Entra) is preferred, but not required.</li><li>Familiarity with common operating systems and software suites.</li></ul></li><li>This role also requires non-technical, interpersonal skills.<ul><li>Ability to provide consistently technical support in a patient and kind manner.</li><li>Ability to train users in new technologies and/or help them solve problems.</li><li>Excellent verbal, written, presentation and interpersonal skills.</li></ul></li><li>This role requires operational tempo and problem-solving skills:</li><li>Ability to independently assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations and/or resolve the problem.<ul><li>Extraordinary organizational and prioritization skills.</li><li>Ability to use good judgement to anticipate needs and complete tasks.</li><li>Initiative-taking with a strong work ethic.</li><li>Efficient at multitasking in a fast-paced and demanding environment.</li></ul></li><li>This role requires structure and attention to detail:<ul><li>Capable of accurately documenting activities performed in relevant systems using clear and detailed language.</li><li>Must be capable of consistently following established processes and work procedures for common, recurring tasks.</li><li>Capable of following instructions and responding well to directions.</li><li>Sensitive to deadlines and completes tasks on time.</li></ul></li><li>Must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.&nbsp;</li></ul><h2>Physical Requirements&nbsp;</h2>The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.<ul><li>While performing the duties of this job, the employee is regularly required to talk and hear.</li><li>Ability to access information using a computer for up to 4 hours at a time.</li><li>Requires sitting or standing at a desk for extended periods of time.</li><li>Requires mobility within the office.</li><li>Work will require occasional weekend and/or evening work, including on-call.</li></ul>Work Environment. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers and phones.Reasonable Accommodation.&nbsp;PIR will provide reasonable accommodation to the known physical or mental limitations of a qualified individual with a disability, unless doing so poses an undue hardship on the operation of the business.<h2>Equal Employment Opportunity, OSHA, and Harassment</h2>Public Interest Registry (PIR) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender identification or genetics. In addition to federal law requirements, PIR complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall and transfers, leaves of absence, compensation, and training.PIR expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of PIR’s employees to perform their job duties may result in discipline up to and including discharge.PIR provides a workplace free from recognized hazards and complies with standards, rules and regulations issued under the OSH Act.

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