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<h4>Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!</h4>Everywhere you turn, you can feel the immeasurable level of enthusiasm here at NeighborHealth! We are one of the largest community health centers in the country, supporting the greater Boston area and focusing on the well-being of our patients and local community. From the nurses and physicians on the front line of patient care, to the managers who lead and guide our staff, to the many support roles that keep our facilities running smoothly - everyone plays a vital role in improving medicine for our patients.Interested in this position? Apply online and create a personal candidate account!Current Employees of NeighborHealth- Please use our internal careers portal to apply for positions.To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page.Time Type: Full timeDepartment: RegistrationAll Locations: East BostonPosition Summary: The Supervisor of Patient Registration is responsible for all registration-related activities in the departments located at Gove, Maverick, Paris St. and Winthrop. This includes assuring the smooth delivery of quality registration services in relationship to optimal patient flow within the departments. This includes overseeing the general clerical functions such as appointment scheduling, check-out and order entry. Directly supervises 20 - 40 (number may vary) Registration PAR’s /PAC’s and Team Leads in the planning and delivery of training of Patient Access Representatives, Coordinators and Leads and all other staff performing the registration and function. Works directly with the Operations Manager and/or Administrative Director in measuring the success of continuous improvement efforts in maximizing health center revenues and improved patient experience throughout the registration and check in process. Schedule: Monday - Friday, 3pm - 12am. Hours must flexible and include some evenings, weekend, and holidays depending on department needs.Essential Duties &amp; Responsibilities<ul><li>Directly supervise the activities of all Full-time, Part-time and per diem staff which include Patient Access Representatives/Coordinators primarily responsible for the Patient Registration function but also includes scheduling, check-out and order entry</li><li>Implement and maintain registration standards, policies and procedures in conjunction with the &nbsp;Operations Manager and Administrator Director ; continuously identify areas in need of policy development and to appropriately raise and address issues needing clarification</li><li>Act as a resource and role model to staff, and provide an expert knowledge base</li><li>Act as a liaison between assigned departments, Registration, and Patient Accounts; ensure the smooth and efficient patient and work flow to balance the needs of both the clinical department and Registration and report any relevant issues to management; work closely with the Medical director, operations manager and Administrative Director &nbsp;of the Pediatric &nbsp;department .</li><li>Ensure all appropriate staff are updated of all new information and changes within the assigned clinical departments</li><li>Address issues and problems as they arise</li><li>Plan, coordinate, and lead regular staff meetings with Patient Access Representatives/Coordinators as needed</li><li>Participate in the planning, coordination, and delivery of all Registration training including new staff training, re-training for existing staff, on-going continuous improvement in skill development and&nbsp; training for all registration staff and any other staff performing a registration function</li><li>Provide “hands on”/on-the-job training to fully develop registration and customer service skills and maximize potential of staff</li><li>Assist in the facilitation the completion and&nbsp; continuous updates of the Registration Policy &amp; Procedure manual and all related tools to improve and enhance PAR’s &amp; PAC’s &nbsp;access of up to date, practical, user-friendly written information and on-line resources</li><li>In conjunction with Human Resources Department and manager, interview and select Clerical Associate staff and fully participate in staff retention efforts</li><li>Evaluate the performance of staff providing constructive feedback for professional growth and development; write and review performance appraisal in a timely manner; participate in corrective action processes for Registration staff as needed</li><li>Oversee the daily quality review of the HSN Special Circumstance application for completion , AOB’s , UDS, and the information entered in EPIC prior to forwarding to Patient Accounts and Medical records; &nbsp;track outcomes to identify staff and Department areas for improvements and areas for re-training (this has changed) no longer use encounter forms</li><li>The ability to maintain Templates</li><li>Maintain cash handling in accordance with department and health center policies and procedures</li><li>Identify, track and report on various measures to continuously improve performance of Patient Access Representatives/Coordinators, including the delivery of quality patient service and other outcomes</li><li>Perform the responsibilities of the Patient Access Representative/Coordinator as needed; assures shifts have adequate staff coverage</li><li>Assure the staff equipment (printers, faxes, phones, POS machines, computers) are in good working order, are kept supplied with cartridges, paper, etc. as needed; collaborate effectively with Purchasing, Facilities, MIS, and other departments in obtaining needed parts, repairs, and maintenance</li><li>Coordinate the ordering, inventory, and distribution of supplies for Registration staff in assigned clinical areas</li><li>Coordinate and Facilitate with all staff with respect to insurances and the verification process and all online eligibility resources available at the health for efficient patient flow in the following manners; performing the pre-verification process and updating EPIC with correct information prior to the patient presenting for their appointment. Included but not limited to all new departments in Pediatrics.</li><li>Check’s DAR dailyfor Behavioral Health &amp; Nutrition encountersto be certain they are check out to the appropriate insurance for completion</li></ul>EDUCATION:<ul><li>High School graduate or equivalent</li></ul>EXPERIENCE: <ul><li>Minimum of 3 to 5 years supervisory experience</li><li>Knowledge of managed care, the various insurance plans, registration practices and protocols strongly needed</li><li>Understanding of and experience with NeighborHealth' systems, processes, policies and procedures a plus</li><li>Minimum of 3 to 5 years work experience in a health care or customer service environment</li></ul>SKILLS/ABILITIES:<ul><li>Strong leadership, initiative, and supervisory skills</li><li>Exceptional customer service and problem solving skills&nbsp;</li><li>Excellent communication and interpersonal skills</li><li>Strong organizational and time management skills</li><li>Awareness and appreciation of the continuous improvement processes</li><li>Strong computer skills</li><li>Awareness of state of the art technology to solve operational issues</li><li>Analytical skills necessary to review reports and identify trends/issues</li><li>Demonstrates ability to work in a fast paced environment performing multiple tasks simultaneously</li></ul>PAY RANGE: $54,124 up to $81,187 depending on experience

East Boston Neighborhood Health Center

Supervisor Patient Registration

<h4>Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!</h4>Everywhere you turn, you can feel the immeasurable level of enthusiasm here at NeighborHealth! We are one of the largest community health centers in the country, supporting the greater Boston area and focusing on the well-being of our patients and local community. From the nurses and physicians on the front line of patient care, to the managers who lead and guide our staff, to the many support roles that keep our facilities running smoothly - everyone plays a vital role in improving medicine for our patients.Interested in this position? Apply online and create a personal candidate account!Current Employees of NeighborHealth- Please use our internal careers portal to apply for positions.To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page.Time Type: Full timeDepartment: Emergency DepartmentAll Locations: East BostonPosition Summary: The ED Nurse Supervisor is responsible for supervising the day to day nursing activities to ensure the highest degree of quality care is maintained. Night shift ED RN Supervisor, includes day/rotation depending on the needs of the department. A Registered nurse holds ultimate responsibility for direct and indirect nursing care, including providing nursing care, health maintenance, teaching, counseling, planning and restoration for optimal functioning and comfort. Excellence in nursing practice also includes clinical skills and capabilities beyond baseline competence. These include the ability to conduct a comprehensive assessment that incorporates an advanced and sophisticated integration of clinical information, and the ability to translate that assessment into a superior plan of care for the patient/family/care team.$10,000 sign-on bonus for all new full-time RNs! (Prorated for part-time and per-diem)Education<ul><li>Bachelor’s degree in nursing</li><li>Current MA RN Licensure</li><li>CPR/BLS Certification</li><li>ACLS and PALS Required</li></ul>Experience<ul><li>Five years of professional nursing experience and at least three years of supervisorial experience.</li></ul>Working Conditions<ul><li>Physical Environment - Frequent sitting, occasional standing &amp; walking, and lifting of 5-10 lbs.</li><li>Manual Dexterity - Requires manual dexterity using fine hand manipulation to operate a computer keyboard.</li><li>Audible/Visual Demands - Requires the ability to see computer screens and reports.</li></ul>Benefits:<ul><li>MEDICAL, DENTAL, AND VISION COVERAGE</li><li>LIFE AND DISABILITY INSURANCE</li><li>401(K) RETIREMENT PLAN</li><li>TUITION REIMBURSEMENT</li><li>FLEXIBLE SPENDING AND TRANSPORTATION ACCOUNTS</li><li>PAID HOLIDAYS, VACATIONS, SICK, AND PERSONAL TIME</li><li>GENEROUS STAFF DEVELOPMENT BENEFIT</li><li>EXCELLENT MALPRACTICE COVERAGE</li><li>PET INSURANCE</li><li>FREE PARKING</li><li>AND MUCH MORE</li></ul>

RN Supervisor

<h4>Technical Program Manager, Engineering Operations</h4>Time type: full timePosted on: July 12, 2024Job requisition id: R3542What we needWe are seeking an experienced Technical Program Manager of Engineering Operations to join our team. You will be responsible for overseeing and managing complex, multi-disciplinary projects across Software Development, DevOps and IT, Hardware and Electromechanical Systems, and AI and Machine Learning. Your proven track record in project management within robotics, automation, or related high-tech fields will be critical. You will utilize your strong technical expertise and excellent problem-solving skills to drive innovation and operational efficiency. Additionally, your ability to communicate effectively with cross-functional teams and senior management will ensure that projects enhance technological advancement and support sustainable business growth.What we doAt Symbotic, our Engineering Operations team is at the forefront of technological integration and operational excellence. We oversee a vast array of complex projects across Software Development, DevOps and IT, Hardware and Electromechanical Systems, and AI and Machine Learning. Our mission is to streamline and enhance the efficiency of our engineering processes, ensuring robust delivery of innovative solutions that drive the future of automation and robotics. We lead with strategic oversight, ensuring that every project not only aligns with our technological ambitions but also supports our overarching business objectives.What you’lldo<ul><li>Monitor and manage workload for large division within Symbotic engineering working daily with engineering leadership (CTO, SVP, VP).</li><li>Define, track and prioritize team sprints ensuring compliance of work tickets and development process; manage and report to leadership team KPIs and overall execution.</li><li>Oversee change management implementation for teams, quality of test execution and readiness for deployment to production.</li><li>Lead the post-production audit to validate system deliverable performance against technical requirements and production site metrics.</li><li>Coordinate with team on root-cause investigations and corrective action implementation for issues and problems incurred in production or that cause site downtime.</li><li>Work with team leads to drive issues to closure and coordinate adoption of new features and development updates.</li><li>Ensure all Jira tickets are prioritized, driven, and closed with clear actions, owners, and dates. Make the news not just report the news.</li><li>Identify technical issues that could affect the program success and help the team navigate them. </li><li>Facilitate cross-functional meetings and regularly communicate initiative status to teams and senior management. </li><li>Work closely with engineering managers and leads, product managers/owners, to ensure rapid execution and on time, high quality delivery for the system.</li><li>Foster a culture focused on transparency, speed of decision-making, and a synchronized partnership with cross-functional teams. </li></ul><ul><li>Ensure rapid execution and on time, high quality delivery of complex programs.  </li><li>Interact with and motivate talented engineering teams across multiple locations, harness their high energy to deliver high quality products.</li><li>Continuously challenge and improve our internal processes to find efficiencies. </li><li>Continuously challenge and improve our way of working by implementing new standards, processes and procedures that streamline interactions and communication across teams. </li></ul>What you’llneed<ul><li>8+ years of experience, with 5+ years of technical project management experience.</li><li>Minimum of a Bachelor’s degree in engineering.</li><li>Demonstrated leadership experience coordinating technical development across large engineering organization (50+ persons teams).</li><li>Proficient in analyzing data and reporting key results at executive level.</li><li>Technical background in following is a plus – Robotics, Automation Technology, Automated Warehouse / DC Systems, Mobile Robots / Perception / AI, Software Engineering, IT, Hardware Engineering, Industrial Controls</li><li>Highly experienced with full product development lifecycle from inception through delivery and service support to customer.</li><li>Industry experience with project management, data and visualization tools (e.g. Jira, Tableau, Qlik).</li><li>High potential engineering lead: fast learner, key contributor, strong work ethic, high energy and potential to take on increased scope of engineering management responsibility.</li><li>Experience using Jira, organizing, and writing tickets.</li><li>Experience writing SQL queries.</li><li>Experience facilitating dynamic meetings, coordinating among high energy participants, and directing towards productive results. </li><li>Excellent written and verbal communication skills, ability to clearly articulate program information to any level of the company. Ability to effectively present and drive program deliverables to CTO and staff.</li><li>Experience with agile methodologies. </li><li>Experience with problem solving methodologies. </li></ul><ul><li>Experience defining releases, identifying risks, and controlling scope.</li><li>Experience with using metrics and data analysis to support or drive the right or most beneficial process improvements. </li><li>Proven ability to work in a fast-paced environment, willingness to adapt to change and proceed on decisions made with varying levels of uncertainty. </li><li>Ability to build and manage cross functional relationships.</li><li>Advanced degree in related engineering or business management fields is a plus.</li><li>Experience with industrial/robotic automation is a plus.</li><li>Experience with high tech manufacturing is a plus.</li><li>Experience with rapid growth companies is a plus.</li><li>PMP Certification is a plus.</li></ul>#LI-AH1#LI-Hybrid Apply Now

Symbotic

Technical Program Manager, Engineering Operations

At MFS, you will find a culture that supports you in doing what you do best. Our employees work together to reach better outcomes, favoring the strongest idea over the strongest individual. We put people first and demonstrate care and compassion for our community and each other. Because what we do matters – to us as valued professionals and to the millions of people and institutions who rely on us to help them build more secure and prosperous futures.THE ROLEUsing discretion and judgment, under the direction of the Department Manager, the Supervisor provides product, regulatory and technical expertise to staff to resolve inbound client calls ranging in complexity. The Supervisor is responsible for the completion of tasks in projects sponsored by various departments including Distribution, Marketing, Telecomm, Compliance, Legal. The Supervisor meets with auditors relating to controls of our call components. The Supervisor manages routine Human Resource-touchpoints in the employment lifecycle, including the processes of hiring, career development, staffing issues, and training. Demonstrates competency to manage and maintain day-to-day operations specific to a functional team. Must ensure the timely escalation of issues or challenges to the appropriate management level should they arise. May require multi-tasking in support of interdependent operating teams. WHAT YOU WILL DO<ul><li>Manages the day-to-day operations and tasks for a work group while performing tasks when necessary to ensure deadlines are met.</li><li>Participates in projects relating to mutual fund products, policies and system updates.</li><li>Assists in training through formalized training sessions on customer service trends, product, system and compliance updates.</li><li>Prepares procedures, which outline the customer service requirements for products and operate in a controlled environment and ensuring the most effective way for such procedures to be carried out by the Department.</li><li>Working with the Department manager and other constituents, interprets and applies new reporting rules, regulations and procedures as they impact mutual funds as well as the application of current reporting rules to new investment products entered into by the funds.</li><li>Participates in meetings with System and Risk Analysts to implement updates to the service model and enhancements to system applications as part of the project lifecycle.</li><li>Serves as a resource to managers</li><li>Supports the audit process by answering questions and providing documentation as needed to either internal or external auditors.</li><li>Coaches and develops employees to achieve department quality and productivity standards. Ensures timely communication of pertinent information by conducting regular staff meetings. Assists with career development; writes and conducts performance appraisals; recommends rep promotions</li><li>Assumes additional responsibilities as required.</li></ul>WHAT WE ARE LOOKING FOR<ul><li>Bachelor’s degree or equivalent experience.</li><li>4-5+ years of Client Services experience or other equivalent experience</li><li>Strong communications skills, both written and oral.</li><li>Strong leadership skills.</li><li>Demonstrated organizational skills.</li><li>Strong interpersonal skills with the ability to interact with individuals at all levels of the organization.</li><li>May to multi-tasking to address competing initiatives.</li><li>Ability to train, develop, motivate and evaluate staff.</li></ul>#LI-HD1#LI-HYBRIDAt MFS, we are dedicated to building a diverse, inclusive and authentic workplace. If you are excited about this role but your past experience doesn't align perfectly, we encourage you to apply - you might be just the right candidate for this role or others.<h4>What we offer:</h4><ul><li>Generous time-off provided: including "Responsible time off" for many roles, paid company holidays when the US Stock Exchange is closed, plus paid volunteer time</li><li>Family Focus: Up to 20 weeks of paid leave for new parents, back-up care program, dependent care flexible spending account, adoption assistance, generous caregiver leave</li><li>Health and Welfare: Competitive medical, vision and dental plans, plus tax-free health savings accounts with company contributions</li><li>Wellness Programs: Robust wellness webinars, employee assistance program, gym reimbursement through our medical plans, fitness center discounts and more</li><li>Life &amp; Disability Benefits: Company-paid basic life insurance and short-term disability</li><li>Financial Benefits: 401(k) savings plan, Defined Contribution plan- 15% of base salary invested into the Plan, competitive total compensation programs</li></ul>MFS is a hybrid work environment (remote/onsite) unless otherwise stated in the job posting. If any applicant is unable to complete an application or respond to a job opening because of a disability, please contact MFS at 617-954-5000 or email <a href="mailto:talent_acquisition@mfs.com" target="_blank">talent_acquisition@mfs.com</a> for assistance.&nbsp;MFS is an Affirmative Action and Equal Opportunity Employer and it is our policy to not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, marital status, sexual orientation, gender identity, genetic information, disability, veteran status, or any other status protected by federal, state or local laws. Employees and applicants of MFS will not be subject to harassment on the basis of their status. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited. Please see the Know Your Rights: Workplace Discrimination is Illegal document and Pay Transparency Nondiscrimination Provision, linked for your reference.

MFS Investment Management

Client Services Supervisor - Service Center

<h4>Thank you for your interest in careers at EBNHC!</h4>Everywhere you turn, you can feel it.&nbsp; There's an immeasurable level of enthusiasm at East Boston Neighborhood Health Center (EBNHC), one of the largest community health centers in the country.&nbsp; From the nurses and physicians on the front line of patient care, to the managers who shape our policies, to the customer service representatives who keep our facilities running smoothly - everyone here has a role in making medicine better.Interested in this position?&nbsp; Apply on-line and create a personal candidate account!Current Employees of EBNHC - Please use the internal careers portal to apply for positions.To learn more about working at EBNHC and our benefits, check out our Careers Page at careers.ebnhc.org.Time Type: Full timeDepartment: PACE CenterAll Locations: East BostonDescription: Works with the Home Care Director and Home Care Manager to ensure effective coordination and delivery of PACE home care services including Home Nursing, ADL and IADL support services including home monitoring, health aides, homemakers, laundry, meals and other services as required. In coordination with the PACE Interdisciplinary Teams (IDT), providing assistance with oversight of health aide and nurse scheduling, and providing direct supervision of health aides. Works on performance improvement and other initiatives that may be identified through program, performance, financial and other monitoring.Essential Duties &amp; Responsibilities:<ul><li>Provides direct supervision to an identified group of Health aides, providing oversight in all aspects of their job performance.</li><li>Makes reports through QAPI or other avenues as required.</li><li>Participants in the annual competency review and training program, ensuring that the training and performance review tools are updated.</li><li>Conducts periodic audits to ensure that Personal Service Plans are updated and consistent with current clinical and functional status.</li><li>Participates in Home Care Nurse weekend, holiday, on-call, and triage rotation.</li><li>Monitors quality of care and performance improvement initiatives as needed to address concerns, deficiencies, or trends.</li><li>Assists in policy review and revision. Update policies, procedures and workflows as needed to ensure consistency with practice, changes in regulatory or other requirements.</li></ul>Qualifications and Requirements:<ul><li>BS in Nursing or equivalent experience or certification.</li><li>Current MA Nursing License.</li><li>Strong clinical background in geriatric care.</li><li>Home health care management preferred.</li><li>Expertise dealing with elders and families.</li></ul>

25 Procurement / Operations Jobs in Massachusetts