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American Express Travel & Lifestyle Services
American Express entered the travel agency business in 1915 and today is one of the world’s largest luxury travel and lifestyle service networks. The Travel & Lifestyle Services (TLS) business provides exclusive access, differentiated value, extraordinary service, and unrivaled expertise to premium Card Members seeking leisure or business travel, as well as a variety of lifestyle services. The TLS COE (Center of Excellence) is tasked with uniting the travel and lifestyle benefits and strategic travel partner relationships globally to create structured and focused plans towards advanced Card Member engagement with Amex travel benefits.
Job Description
The Revenue Management & Analytics team within Amex Travel is a newly forming, fast-growth division that will play a key role in informing our global travel strategy, strengthening partner relationships, and catalyzing overall enterprise business growth through data driven insights and financial reporting.
As the VP of Revenue Management & Analytics, you will be responsible for leading data analytics and financial planning to inform marketing, partnerships, and product strategy across Amex Travel. In this critical role, the VP will lead a team of 20+ team members to proactively identify opportunities for driving stronger customer engagement & loyalty and advancing our partner relationships with top travel brands.
This VP will also lead the charge on elevating the travel benefit strategy globally. This will mean establishing a strong base of 1) analytics to demonstrate an understanding of customer behavior across travel partners and travel benefits, including lodging and air offerings, 2) leadership in revenue management strategy to optimize partner contracts and sales performance and 3) financial reporting to support the delivery of our next generation travel strategy.
To achieve these ambitions, it is imperative that this leader builds strong relationships and collaborates effectively within TLS and with colleagues across the global card product and card marketing teams, leaders across Global Merchant & Network Services, the TLS Servicing organization and global analytics teams. Effective collaboration with these enterprise stakeholders will ensure that we’re working across the company, as one Amex, to deliver travel benefits to our Card Members. Additionally, the VP will be a seasoned and strategic thought leader, willing to challenge the status quo using powerful insights from data analytics. The ideal candidate will have excellent interpersonal, communication, and presentation skills.
Responsibilities:
- Develop a strategic roadmap in partnership with executive leadership to establish a robust air revenue management organization.
- Collaborate with marketing, partnerships, and strategy teams to fully understand priorities and seek input from partners to strengthen deliverables and continue to develop more robust and on-point analytics.
- Recruit, retain, and develop a new, global air revenue management team to grow and scale our distinguished air partners program.
- Own and manage core revenue and analytics KPIs through dynamic dashboards, executive presentations, and progress tracking.
- Develop robust processes for reporting dashboards and KPIs.
- Establish and implement strategies that drive revenue growth generation among key customer segments and revenue centers.
- Lead alignment and execution of revenue goals across TLS, ensuring integration with all departments.
- Manage and prioritize demands for data, ad hoc analytics, and reporting from multiple collaborators, reallocating resources as necessary to ensure alignment with business priorities.
- Partner with capabilities and other analytics teams across the organization to ensure the team is optimally using capabilities, data, and analytical platforms, as well as staying up to speed with new developments and techniques.
Qualifications:
- Strong background in data-driven strategy, revenue management, and cross-functional leadership in a highly matrixed environment.
- Extensive functional and technical understanding of pricing, trade investment, and product mix management.
- Advanced analytical skills and strategic planning skills, with expertise in targeting, segmentation, reporting and measurement, multivariate analysis, modeling, sales, revenue management systems, pricing strategies and market analysis.
- Experience with partner negotiations.
- Ability to build strong relationships with internal and external business partners globally.
- Outstanding collaboration skills, ability to work across teams regardless of reporting lines, to achieve joint outcomes.
- Excellent written and verbal communication skills with the ability to explain technical concepts and analytics-driven findings to non-technical collaborators.
- Bachelor’s degree in a quantitative field (e.g., statistics, engineering, math, science, economics, etc.). Advanced degrees preferred.
- Minimum of 7-10 years in revenue management roles, including at least 3 years in a senior leadership position.
Employment eligibility to work with American Express in the U.S is required as the company will not pursue visa sponsorship for these positions
Salary Range: $185,000.00 to $260,000.00 annually + bonus + equity (if applicable) + benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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