Senior Manager-Digital Product Management

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

The core of our company is not just the products we offer, but the personal connections our customers have with our brand. You can create digital experiences–from payments to rewards to servicing–that keep us connected to our customers and serve them at every touchpoint. From digital servicing and lifestyle features to secure, frictionless payment options, you can make a meaningful difference in our customers’ lives and help set us apart in the industry. Find your place in digital product on #TeamAmex.

How will you make an impact in this role?

Senior Manager-Digital Product Management is a product development role, you will be instrumental in spearheading the integration of the Blueprint platform with enterprise-level capabilities to support marketing and cross-selling initiatives. You will partner with Marketing to develop a structure around which messages and offers are prioritized, personalized and timely for our customers and evolve these strategies along with the needs of our customers and our platform.

Key Responsibilities:

• Lead the integration of enterprise marketing capabilities into the Blueprint platform
• Manage the development and delivery of Agile stories and epics, ensuring alignment with our strategic objectives for this initiative.
• Ability to clearly articulate impact of any changes to team members and ensure testing and acceptance processes are completed successfully.
• Lead projects independently from end-to-end. Build consensus while also identifying risks and communicating with leadership to remove roadblocks. 
• Partner with Analytics to co-develop a framework to integrate platform and enterprise data with the goal of delivering multi-touch attribution to enable spend optimization. 
• Collaborate with key stakeholders including Marketing, Engineering, UX Design to develop solutions that meet business and regulatory requirements and timelines. 
• Create and update management reports to track progress of development and quantify impact post-launch. 
• Manage and mentor an associate team member.

Minimum Qualifications:

• 5+ years in digital product and development with proven ability to deliver features in a timely way.
• Balance of technical and business knowledge with experience working with engineers and designers on complex products in an agile way
• Familiarity of marketing attribution methodologies and implications for investment
• Background in or demonstrated ability to use data analytics tools to derive insights including A/B testing, funnel analysis, session replay, user surveys, cohort analysis, etc

Preferred Qualifications:

• Excellent communication and stakeholder management skills including change management conversations.
• Structured, analytical thinking: Ability to dive deep on data to monitor results and quantify impact.
• Curiosity & grit: Ability to conduct independent discovery and research, driving outstanding questions to resolution.
• Organization and planning: focuses on key priorities, understands tradeoffs and plans with stakeholders in an efficient manner.
• Flexibility/adaptability: Cool with rapidly changing priorities and projects.

Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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