Senior Management Analysts - IT

Job Summary

Please note these positions are open until filled; however, to ensure consideration applications should be received by September 13, 2024, at 4:30 p.m.   

We are excited to announce an opportunity for three dynamic and detail-oriented individuals to join our team as Senior Management Analysts in Information Technology.

Reporting to the Vice President of Strategic Operations, each of these roles will play a crucial part in aligning our administrative processes with their designated program needs and best practices. You will tackle complex challenges with innovative solutions, spearhead technology upgrades, and lead training sessions to enhance our team's capabilities. As the primary liaison between our support team and end users, you will drive process improvements and provide technical support to optimize KCHA’s enterprise software platforms (Yardi, Dayforce, ETO, etc.), ensuring efficiency and fostering innovation across our organization.

If you are passionate about leveraging technology to solve problems and improve systems, we invite you to apply.

King County Housing Authority (KCHA), an independent municipal organization is a high performing nationally recognized leader in affordable housing. To learn more about KCHA and our Mission visit this link.       

Essential Functions

• Manages operational software with regards to configuration, access, and technical support; serves as the primary contact for end users and support teams, bridging the gap between technology and its users; troubleshoots and resolves complex technical issues, identifies root causes, and implements effective solutions swiftly; provides technical assistance for customizations and configurations.
• Maintains an in-depth understanding and support of Yardi, Dayforce, and ETO platforms; ensures optimal use of software.
• Gathers user needs and translates them into actionable plans, ensuring that system enhancements are user-centric and address real-world requirements; aligns system functionalities with HCV, Property Management, Resident Services, and Financial compliance needs.
• Leads efforts to analyze and optimize usage and performance data, identifying trends and areas for improvement; maintains monthly compliance reports to ensure operations meet all regulatory requirements and internal standards.
• Leads and contributes on the phased implementation of future technology upgrades and customizations, ensuring projects are completed on time and within scope; facilitates smooth transitions for new features and processes, helping users adapt to changes with minimal disruption; leads training sessions for technology onboarding and assists trainers with technical expertise to ensure comprehensive training support for operational programs.
• Creates and updates knowledge base articles and documentation, ensuring information is readily available and up-to-date for users and support teams; conducts testing and quality assurance for system upgrades and customizations to ensure enhancements meet quality standards.

Qualifications and Competencies

Required Qualifications:

• Bachelor’s degree AND
• Considerable experience with a deep understanding of complex business processes requiring technical expertise in areas such as housing programs, finance, payroll, and/or human resources OR
• An equivalent combination of experience and education that provides the necessary knowledge, skills, and abilities to perform the essential functions of this position.

Required Knowledge, Skills and Abilities:

• Understands technical aspects of the position and continuously builds knowledge, keeping up to date on the substantive and procedural aspects of the position including:
  • Policies, procedures and practices of public and/or business administration, Authority regulations, policies and procedures.
  • Section 8 Administrative Plan and Public Housing ACOP, HUD requirements, and financial compliance.

Analyzes problems, identifies alternative solutions, and implements recommendations; demonstrates critical, creative, and reflective thinking.  

Values diversity and possesses an understanding of multicultural and cultural competencies; ability to work effectively and positively with individuals of diverse cultural and socio-economic backgrounds.

Clearly and effectively communicates both verbally and in writing by actively listening and sharing relevant information.

• Skill in planning, customer service, and technical writing; ability to understand, interpret, explain and apply policies and procedures. 

Exercises sound judgment in analyzing situations and in reaching decisions quickly. 

Strong organizational and time management skills to manage multiple projects as well as the flexibility to handle shifting priorities as new projects are assigned; ability to keep functioning effectively when under pressure; checks work to ensure accuracy and completeness; follows up with others to ensure that agreements and commitments have been fulfilled.

Establishes and nurtures relationships with stakeholders, regularly inviting feedback and suggestions; ability to work cooperatively with and offer assistance to others.

Proficiency using MS Office programs including Outlook, Word, Excel, database software, and other analytical software programs.

• Skill in technology solutions such as Yardi, Dayforce, ETO, PowerBI, Lucid Chart, Visio, or other workflow software.

Special Requirements:

• Consent to and pass a criminal records background check.
• Position will require occasional travel off-site for KCHA business needs.

Position Information and Application Process

To be considered for this opportunity, you must:

• Complete the online application profile in its entirety.  
• Upload a cover letter that addresses how your experience and education qualify you to perform the essential functions listed in the job announcement. (Cover Letter) 
• Upload a detailed résumé of all educational and professional experiences. (Résumé)

Salary & Benefits: 
The starting salary range for this position is $92,168.38 - $112,905.94 annually, dependent on qualifications and professional experience. The complete salary range for this position is $92,168.38 - $133,643.50 annually. Performance-based merit increase opportunities and Cost of Living Adjustments (COLA) are reviewed annually. A comprehensive health care benefits package for you and your dependents includes medical, dental and vision insurance, life and long-term disability insurance plans, vacation, sick and personal leave, tuition reimbursement, and retirement benefits are also available. For more details regarding KCHA comprehensive benefits, please visit our benefits page.   

Work Environment:  
Incumbent(s) must be able to meet the physical requirements of the classification and have mobility, balance, coordination, vision, hearing and dexterity levels appropriate to the functions performed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
 
After initial onboarding, this role will have the opportunity to work remotely in accordance with the KCHA's flexible work arrangements; however, remote work conditions will be reviewed on a regular basis based on business and program need. Employees must reside in Washington State and having the ability to report to the Central Office in Tukwila will be required. Some local travel may be required to support KCHA business needs.

Physical Requirements: 
Incumbent(s) must be able to meet the physical requirements of the classification and have mobility, balance, coordination, vision, hearing and dexterity levels appropriate to the functions performed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

This work requires the occasional exertion of up to 25 pounds of force; work regularly requires using hands to finger, handle or feel and repetitive motions, frequently requires speaking or hearing and occasionally requires standing, walking, sitting, climbing or balancing, stooping, kneeling, crouching or crawling and reaching with hands and arms; work has standard vision requirements; vocal communication is required for expressing or exchanging ideas by means of the spoken word and conveying detailed or important instructions to others accurately, loudly or quickly; hearing is required to perceive information at normal spoken word levels and to receive detailed information through oral communications and/or to make fine distinctions in sound; work requires preparing and analyzing written or computer data and observing general surroundings and activities; work has no exposure to environmental conditions; work is generally in a moderately noisy location (e.g. business office, light traffic).
 
Equal Opportunity: 
King County Housing Authority is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.