Sales Support Specialist

ABOUT GREYSTAR

Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing, logistics, and life sciences sectors. Headquartered in Charleston, South Carolina, Greystar manages and operates more than $320 billion of real estate in 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages more than 977,000 units/beds globally, and has a robust institutional investment management platform comprised of more than $78 billion of assets under management, including over $36 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.

JOB DESCRIPTION SUMMARY

The Sales Support Specialist plays a crucial role in driving the leasing process by providing exceptional support to prospective residents. This role is responsible for responding promptly to incoming inquiries, nurturing leads, and coordinating property tours to ensure a seamless and engaging experience. The Sales Support Specialist will act as the first point of contact for potential residents, offering detailed information about rental communities, amenities, and leasing terms while maintaining regular communication to keep leads warm and interested. Key responsibilities include scheduling property tours, conducting follow-up communications to address concerns, and leveraging CRM tools to track interactions and ensure timely follow-ups. This position also involves optimizing lead conversion by collaborating with the leasing team, as well as maintaining accurate reporting on lead activity and conversion rates. The ideal candidate is customer-focused, organized, and has strong communication skills, with the ability to engage prospects effectively and help guide them through the leasing journey.

JOB DESCRIPTION

•    Lead Response: Promptly respond to all incoming calls, emails, and inquiries from prospective residents, ensuring a positive first impression and addressing their needs effectively.
•    Lead Nurturing: Maintain regular communication with leads to keep them engaged, warm, and interested in our rental properties. Utilize CRM tools to track interactions and follow-ups.
•    Appointment Coordination: Schedule and coordinate property tours for potential residents, ensuring a smooth and welcoming experience.
•    Follow-Up: Conduct timely follow-up communications after property tours to answer any additional questions and address any concerns, helping to move leads further along in the leasing process.
•    Information Provision: Provide accurate information about rental communities, pricing, availability, amenities, and leasing terms to potential residents.
•    Conversion Optimization: Utilize best practices to convert leads into leases, working closely with the leasing team to streamline the process.
•    Reporting: Maintain and update lead tracking reports, analyze data to identify trends, and provide feedback to improve lead management strategies.

#LI-SB2

Additional Compensation:

• Corporate Positions: In addition to the base salary, this role may be eligible to participate in an annual bonus program based on individual and company performance.
• Onsite Property Positions: In addition to the base salary, this role may be eligible to participate in weekly, monthly, and/or quarterly bonus programs.

Robust Benefits Offered*:

• Competitive Medical, Dental, Vision, and Disability & Life insurance benefits. Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.
• Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 10 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure.
• For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.
• 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).
• 401(k) with Company Match up to 6% of pay after 6 months of service.
• Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).
• Employee Assistance Program.
• Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans.
• Charitable giving program and benefits.

*Benefits offered for full-time employees. For Union and Prevailing Wage roles, compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority.

Greystar will consider for employment qualified applicants with arrest and conviction records.