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Company Name:
Sutter Health
Approximate Salary:

Newport Beach, California
United States
Position type:
Experience level:
Education level:

Patient Service Representative-Psychiatry-Palo Alto


 Job Summary\:

Under general supervision, operates as part of the care team performing a variety of functions such as greeting patients, patient registration, insurance coverage and reliability verification, scheduling and telephone management.


  • Provides front desk support and customer service satisfaction to patients in a courteous and professional manner in accordance with performance standards.

  • Schedules and registers patient appointments and information.

  • Accesses EHR to communicate to clinical staff members and/or physicians through telephone encounters using SBAR format and/or appropriate smart phrases.

  • Balances cash sheet and cash drawer in accordance with performance standards.

  • Operates a multi-line telephone console.

  • Completes clerical and other front desk support.





  • high school diploma 

  • 6 months experience in a customer service position

  • PREFERRED\: graduate of a Medical Receptionist training program 


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