Operations Manager, Water Technologies
Veolia North America
Victoria, TX, USA
10/14/2024
Procurement / Operations
Full Time
Company Description
Part of Veolia Group, Veolia Water Technologies & Solutions brings together experienced professionals in pursuit of the same goal: to solve the world's most complex challenges related to water scarcity, quality, productivity, the environment and energy. We're always looking for passionate and creative people to help us in this mission!
Job Description
Veolia Water Technologies & Solutions (VWTS) - Engineered Systems is seeking a key member of our Field Service Leadership team in the South Texas (Port Lavaca area) region leading a team of two to five professional field leaders and a broader team of operators. Our ideal candidate has an industrial or technical background preferably in water and wastewater treatment solutions with experience in customer and account management as well as managing a team.
What you will be responsible for:
• Lead fulfillment of the VWTS Field Service activities within the assigned customer base.
• Responsible for all Field Service operational metrics within the assigned customer base,
including Environmental, Health and Safety, quality of service, utilization, commercial
development and cost to serve
• Own operation of contracts, and management of customer relations in assigned customer base.
• Responsible for lifecycle management of all assets within the assigned customer base,
ensuring the team has necessary tools, and skills to prevent failures and deterioration of
equipment.
• Optimize workflows and processes for efficiency and cost-effectiveness
• Collaborate cross-departmentally to align operations with organizational objectives
• Play a significant role in long-term planning, project status reporting, and implementing
change control processes.
• Co-own revenue numbers with commercial leaders.
• Responsible for building a team and holding them responsible for day-to-day fulfillment
• Work with the Region General Manager, the Field Service Managers and Commercial team to develop service demand forecasts to ensure adequate resource supply.
• Partner with Human Resources and Training Team, direct staffing activities in the assigned customer base, including recruitment, selection and training of staff.
• Own development of strong succession plans for the assigned team.
• Review Voice of Customer survey results and own closure of identified deficiencies.
• Drive timely closure of customer issues or audit findings.
• Communicate with leadership and supporting functions, and request necessary resources when something is off target.
• Foster a culture, and drive continuous improvement within the assigned team.
Qualifications
What will you bring to the table:
Required
• BS degree in a technical field i.e., Chemical Engineer, Mechanical or Electrical Engineering
or equivalent experience.
• Minimum eight years' experience and relevant leadership experience in industrial water,
wastewater, or food & beverage water treatment solutions or related field.
Desired
• Ability and willingness to travel in the South region, with an estimated travel of 10%.
• Ability and willingness to work in and lead cross-functional teams
• Demonstrated Program / Project management skills.
• Computer proficient with ability to learn other software applications.
• Strong service-related background.
• Experience managing a dispersed or localized workforce.
Additional Information
What will you enjoy from working with us?
• Opportunity for new challenges! We are growing!
• A commitment to the growth and development of our people.
• Competitive pay and benefits including retirement savings plans (401k with employee match, etc.)!
• Strong leadership team!
• An organization that gives back.
• An award-winning organization that you will be proud to work for!
If you can demonstrate your extraordinary successes in the areas above, then we would love to hear from you!
Please submit your resume: https://www.watertechnologies.com/ Offers are contingent upon passing all background checks, drug screen, criminal check and professional reference checks.
As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.
Part of Veolia Group, Veolia Water Technologies & Solutions brings together experienced professionals in pursuit of the same goal: to solve the world's most complex challenges related to water scarcity, quality, productivity, the environment and energy. We're always looking for passionate and creative people to help us in this mission!
Job Description
Veolia Water Technologies & Solutions (VWTS) - Engineered Systems is seeking a key member of our Field Service Leadership team in the South Texas (Port Lavaca area) region leading a team of two to five professional field leaders and a broader team of operators. Our ideal candidate has an industrial or technical background preferably in water and wastewater treatment solutions with experience in customer and account management as well as managing a team.
What you will be responsible for:
• Lead fulfillment of the VWTS Field Service activities within the assigned customer base.
• Responsible for all Field Service operational metrics within the assigned customer base,
including Environmental, Health and Safety, quality of service, utilization, commercial
development and cost to serve
• Own operation of contracts, and management of customer relations in assigned customer base.
• Responsible for lifecycle management of all assets within the assigned customer base,
ensuring the team has necessary tools, and skills to prevent failures and deterioration of
equipment.
• Optimize workflows and processes for efficiency and cost-effectiveness
• Collaborate cross-departmentally to align operations with organizational objectives
• Play a significant role in long-term planning, project status reporting, and implementing
change control processes.
• Co-own revenue numbers with commercial leaders.
• Responsible for building a team and holding them responsible for day-to-day fulfillment
• Work with the Region General Manager, the Field Service Managers and Commercial team to develop service demand forecasts to ensure adequate resource supply.
• Partner with Human Resources and Training Team, direct staffing activities in the assigned customer base, including recruitment, selection and training of staff.
• Own development of strong succession plans for the assigned team.
• Review Voice of Customer survey results and own closure of identified deficiencies.
• Drive timely closure of customer issues or audit findings.
• Communicate with leadership and supporting functions, and request necessary resources when something is off target.
• Foster a culture, and drive continuous improvement within the assigned team.
Qualifications
What will you bring to the table:
Required
• BS degree in a technical field i.e., Chemical Engineer, Mechanical or Electrical Engineering
or equivalent experience.
• Minimum eight years' experience and relevant leadership experience in industrial water,
wastewater, or food & beverage water treatment solutions or related field.
Desired
• Ability and willingness to travel in the South region, with an estimated travel of 10%.
• Ability and willingness to work in and lead cross-functional teams
• Demonstrated Program / Project management skills.
• Computer proficient with ability to learn other software applications.
• Strong service-related background.
• Experience managing a dispersed or localized workforce.
Additional Information
What will you enjoy from working with us?
• Opportunity for new challenges! We are growing!
• A commitment to the growth and development of our people.
• Competitive pay and benefits including retirement savings plans (401k with employee match, etc.)!
• Strong leadership team!
• An organization that gives back.
• An award-winning organization that you will be proud to work for!
If you can demonstrate your extraordinary successes in the areas above, then we would love to hear from you!
Please submit your resume: https://www.watertechnologies.com/ Offers are contingent upon passing all background checks, drug screen, criminal check and professional reference checks.
As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.
