You Lead the Way. We’ve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
American Express is a leading global payments, network, and travel company, backed by one of the world’s most recognized brands. American Express is unique in the payments industry as an issuer of cards as well as a worldwide network that processes millions of merchant transactions daily. We offer the broadest array of charge, credit, prepaid and co brand cards for consumers, small businesses, midsize companies, large corporations, and many of the biggest companies in the world. Global Commercial Services (GCS) is a core operating group of American Express and has delivered robust growth over the past decade. GCS partners with commercial clients to help them manage travel expenses and make large purchases through proprietary payment solutions and expense management tools.
How will you make an impact in this role?
The GCS Client Onboarding Services, Global Onboarding, and Implementation’s (GOI) organization is responsible for the end-to-end payment solution implementation and customer success throughout the Onboarding Journey. The incumbent in this role will lead strategic onboarding implementations for the GCS suite of T&E and B2B products driving for US Large Market clients. The incumbent should be extremely enthusiastic about driving customer success while being a proactive self-driven project manager. This is an excellent opportunity for someone who thrives in fast paced environments and enjoys building strong relationships through collaboration. This individual will work closely with business partners in Sales, Account Development, and Global Servicing to execute customer centric and efficient onboarding implementations.
Key Responsibilities:
- Own implementations project planning ensuring the timely customer onboarding.
- Assess and document client’s business and technology processes as it relates to the American Express commercial card programs and translate findings into executable implementation plans.
- Lead regular meetings with clients and internal partners.
- Actively communicate with internal and external stakeholders to ensure on-time solution delivery.
- Monitor all aspects of a client implementation utilizing onboarding tools and resources.
- Advocate customer business use cases to internal stakeholders (product, marketing, etc.)
- Support identification and resolution of implementation related issues through closure.
- Partner across variance teams to identify and implement process and product improvements per client feedback.
- Consult appropriately with Sales & Account Development to ensure successful transitions client relationships post onboarding.
- Design and continually improve processes to enhance the customer experience.
Minimum Qualifications
- 3-5+ years of customer success and onboarding experience, preferably within the B2B payments sector
- Prior experience in Commercial Sales, Sales Operations, Implementations and/or project management roles
- Strong critical thinking skills with the ability to manage conflicting priorities.
- Effective communication skills (verbal & written) with the ability to tailor a message to a diverse set of audiences.
- Ability to lead informally, collaborate and build relationships across all levels of the organization.
- Comfortable working in a fast-paced, high-energy environment, with stretch goals and targets.
- Highly skilled with Microsoft Office tools (Excel, PowerPoint, Word)
Preferred Qualifications
- Knowledge of commercial card products and payments capabilities preferred.
- Basic knowledge of accounting structures and ERP systems, including AP processing and reporting.
- Experience working with Salesforce or other CRM tools a plus.
- Project management experience and/or formal certifications (PMP, PMgP, Agile, Prince2 etc) certification a plus
Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.
If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.
