Management Analyst - Housing Management

Job Summary

This position is open until filled; however, to ensure consideration, applications should be received by October 4, 2024 at 4:30 p.m.  

Are you an effective problem-solver with a passion for administrative support? King County Housing Authority (KCHA) is seeking a Management Analyst to join our Housing Management department. 

This position is vital in gathering, analyzing, summarizing, and presenting data across multiple software platforms. The ideal candidate will provide exceptional internal customer support, assist department leaders with administrative tasks, and troubleshoot various challenges. This role requires a proactive problem solver who can effectively communicate and adapt in a dynamic environment. This will be a hybrid role with occasional time spent at our Central Office in Tukwila, WA. 
 
King County Housing Authority (KCHA), an independent municipal organization is a high performing nationally recognized leader in affordable housing. To learn more about KCHA and our Mission visit this link.    

Essential Functions

The Management Analyst:

• Data Analysis & Reporting: Gathers, analyzes, and presents data from multiple software platforms to support departmental decision-making. Performs data analysis for creating operational program reports; researches and gathers statistics and data to prepare management reports; researches and analyzes policies and procedures for the department.
• Problem-Solving: Identifies and troubleshoots problems, offers innovative solutions to enhance efficiency and effectiveness.
• Customer Support: Provides internal customer service, addresses inquiries and resolves issues efficiently.
• Vendor Management: Collaborates with software vendors to ensure effective solutions and services; manages relationships to support operational needs. Interacts with various agency groups and associates to review and approve required documents, reports and maintains database.
• Financial Administration: Processes and pays invoices accurately and in a timely manner; generates rent statements, makes adjustments to tenant accounts, processes write-offs, and manages repayment accounts to ensure accuracy and compliance.
• Project Management: Manages special projects and assignments that require research, justification, and recommendations in support of policy and/or procedure change considerations; engages in developing new streamlining operational procedures; gathers and compiles information from Housing Authority staff.
• Collaboration: Works closely with various departments to gather insights and share findings, fostering a collaborative work environment. Works collaboratively across departments and agencies; represents the Housing Authority at housing conferences, meetings, and project grand openings.
• Administrative Support: Assists department leaders with various administrative tasks, ensuring smooth operations and timely execution of projects.
•  Documentation & Communication: Prepare memos, maintains accurate records of processes, findings, and recommendations to support continuous improvement.

Qualifications and Competencies

Experience & Education:  

• Associate's degree in business, finance, math/science, or related field AND
• Moderate experience in public or nonprofit sector with focus in data analysis, administrative support, housing authorities and public housing, housing program financing and/or funding, project management, grant writing and management, contract management, cost-estimating OR
• An equivalent combination of experience and education that provides the necessary knowledge, skills, and abilities to perform the essential functions of this position.

Required Knowledge, Skills, and Abilities:  

• Thorough knowledge of principles and techniques of data analysis, housing programs, financing, project management and accounting.
• Ability to establish and maintain effective working relationships with staff, vendors, regulatory agency administrators, and the general public. 
• Ability to organize work, set priorities and exercise sound judgment within established guidelines.
• Ability to analyze problems, identify alternative solutions, and implement recommendations; demonstrate critical, creative, and reflective thinking. 
• Demonstrates responsible personal and professional conduct, which contributes to the overall mission and goals of KCHA; accepts personal responsibility for the quality and timeliness of work; ability to work effectively under pressure in a fast-paced environment.
• Values diversity and possesses an understanding of multicultural and cultural competencies; ability to work effectively and positively with individuals of diverse cultural and socioeconomic backgrounds. 
  • Understanding of and sympathy with social, economic, health and emotional needs of families of low income.
• Applies effective written and verbal communication techniques to convey clear and timely messages to internal and external stakeholders; listens to people's ideas and concerns.
  • Skill in planning, budgeting, public relations, project management, and technical writing.
• Proficiency with MS Office to include Word, Excel, Outlook, and database software. 
• Works effectively and efficiently to provide quality service to satisfy service expectations; seeks ways to improve service delivery; demonstrates strong data analysis skills.

Special Requirements: 

• Consent to and pass required assessments.
• Consent to and pass a driver's and criminal records background check. 

Position Information and Application Process

Application Requirements: 
To be considered for this opportunity, you must:

• Complete the online application profile in its entirety.
• Upload a cover letter that addresses how your experience and education qualifies you to perform the essential functions listed in the job announcement. (Cover Letter)
• Upload a detailed résumé of all educational and professional experience. (Résumé)

Salary & Benefits:
The starting salary range of this position is $37.47 - $45.90 per hour dependent on qualifications and professional experience. The complete salary range for this position is $37.47 - $54.33 hourly. A comprehensive health care benefits package for you and your dependents includes medical, dental and vision insurance, life and long-term disability insurance plans, vacation, sick and personal leave, reduced tuition, and retirement benefits are also available. For more details regarding KCHA comprehensive benefits, please visit our benefits page, www.kcha.org/employment/employeebenefits.aspx. 

Work Environment:
Incumbent(s) must be able to meet the physical requirements of the classification and have mobility, balance, coordination, vision, hearing and dexterity levels appropriate to the functions performed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
After initial onboarding, depending upon the work assignment, this role will have the opportunity for a hybrid work schedule in accordance with the KCHA's flexible work arrangements; however, remote work conditions will be reviewed on a regular basis based on business and program need. The ability to report to the Central Office in Tukwila will be required. 

Physical Requirements:
This work requires the frequent exertion of up to 10 pounds of force and occasional exertion of up to 25 pounds of force; work regularly requires sitting, speaking or hearing and using hands to finger, handle or feel, frequently requires repetitive motions and occasionally requires standing, walking, climbing or balancing, stooping, kneeling, crouching or crawling, reaching with hands and arms, tasting or smelling and pushing or pulling; work has standard vision requirements; vocal communication is required for expressing or exchanging ideas by means of the spoken word and conveying detailed or important instructions to others accurately, loudly or quickly; hearing is required to perceive information at normal spoken word levels and to receive detailed information through oral communications and/or to make fine distinctions in sound; work requires preparing and analyzing written or computer data, operating motor vehicles or equipment and observing general surroundings and activities; work has no exposure to environmental conditions; work is generally in a moderately noisy location (e.g. business office, light traffic).

Equal Opportunity:
King County Housing Authority is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.