Global Payments Services (GPS) Client Management Manager
Job description
Our purpose – Opening up a world of opportunity – explains why we exist. Here at HSBC we use our unique expertise, capabilities, breadth and perspectives to open up new kinds of opportunity for our more than 40 million customers. We’re bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.
The GPS Client Service Manager/Specialist is responsible for developing strong service focused relationships with our clients to understand their business and utilization of our products. The GPS Client Service is accountability for the service experience of an assigned portfolio of clients across GLCM Service. Provide comprehensive management of the GLCM service experience for clients, engage clients directly to better understand their service needs and ensure delivery as appropriate. Advocate for the client to develop solutions and champion client escalations across the organization for GLCM Products and Services.
As our Global Payments Services (GPS) Client Management Manager you will:
- Be the single point of contact for business as usual escalations for covered clients and other internal stakeholders supporting the clients
- Handle the visibility of and ultimate oversight for all service case activity
- Have direct accountability and responsibility to field and resolve complex service inquiries
- Be accountable for local client Initiated projects; facilitates completion of global client initiated projects
- Engage with Global counterparts for maintenance request, client queries and escalations
- Be accountable for local client experience after implementation is complete
- Portfolio capacity based on specific client local query demands
- Identify and action red flags before they become client-identified issues
- Develop and maintain internal and external contact list
For this role, HSBC targets a pay range between $74,900.00 and $112,400.00
The final fixed pay offer will depend on the candidate and a number of variables, including but not limited to, role responsibilities, skill set, depth of experience and education, licensing/certification requirements, internal relativity, and specific work location.
At HSBC, our overall goal is to provide a competitive Total Reward Package, with an appropriate mix of fixed pay, and variable pay, as part of an employee’s overall total compensation and benefits. Variable pay generally takes the form of discretionary, annual awards (sometimes referred to as a “bonus”). Additionally, HSBC offers a wide range of competitive and flexible benefits designed to help you improve your health and well-being, finances, and lifestyle.
You´ll likely have the following qualifications to succeed in this role:
- Project management skills and Problem solving
- Banking experience is preferable (Desirable as a Relationship Manager or Customer Experience)
- Minimum of 3 years proven and progressive cash management experience or equivalent
- Proven ability to deliver creative and flexible customer solutions
- Ability to understand a customer’s business and the fundamentals of running a business
- Good level of business acumen and commercial awareness, including economic, cultural, procedural and regulatory issues
- Excellent interpersonal skills and ability to interact and build relationships with internal and external stakeholders
- Excellent range of communication skills, including written, verbal, and the ability to deliver compelling presentations
- Written and spoken Spanish (desirable)
In compliance with applicable laws, HSBC is committed to employing only those who are authorized to work in the U.S. Applicants must be legally authorized to work in the U.S. as HSBC will not engage in immigration sponsorship for this position.
As an HSBC employee, you will have access to tailored professional development opportunities to ensure you have the right skills for today and tomorrow. We offer a competitive pay and benefits package including a robust Wellness Hub, all in a welcoming, diverse and inclusive work environment. You will be empowered to drive HSBC’s engagement with the communities we serve through an industry-leading volunteerism policy, a generous matching gift program, and a comprehensive program of immersive Sustainability and Climate Change Initiatives. You’ll want to join our Employee Resource Groups as they play a central part in life at HSBC, including the development of our employees and networking inside and outside of HSBC. We value difference. We succeed together. We take responsibility. We get it done. And we want you to help us build the bank of the future!
All qualified applicants will receive consideration for employment without regard to age, ancestry, color, race, national origin, ethnicity, disability or medical condition, genetic information, military or veteran service, religion, creed, sex, gender, pregnancy, childbirth, caregiver status, marital status, citizenship or immigration status, sexual orientation, gender identity or expression or any other trait protected by applicable law.