Customer Service Rep 1
Description
Pay Grade: F
Who we are. We protect lives.The Georgia Department of Public Health is the lead agency entrusted by the people of Georgia to proudly protect lives and promote healthy lifestyles in diverse communities statewide. We are committed to preventing disease, injury, and disability; promoting health and well-being; and preparing the State of Georgia for responding to disasters.
What we offer. As a member of the Georgia Department of Public Health team, you will join a passionate group of individuals who are dedicated to making an impact. No matter your role, you will individually contribute to protecting the lives of all Georgians while receiving a wide range of benefits, so you can:
- Make a Professional Impact – Build your career where it matters and protect lives in the community where you live, work, and play
- Enjoy Workplace Flexibility – Experience flexibility in how you work so you can be your best self for you and Georgia Residents
- Work with a Dynamic and Diverse Team– Collaborative and inclusive way of working where employees share ideas and leverage collective strengths
- Achieve Career Longevity – Countless opportunities for continuous learning/development that support a long-term career
- Take Part in a Hands-on Working Culture – A unique culture of active engagement and problem-solving, no matter your role
- Feel Pride in Where you Work – Be part of making an impact in public health alongside dedicated people just like you
As a Customer Services Rep within the NCHD WIC Program at the Georgia Department of Public Health, you will join a dedicated group of public health professionals that help support the overall mission and vision of protecting the lives of Georgian residents in a variety of ways.
Job Responsibilities
Under direct supervision, works and communicates with the general public, internal customers and/or external customers to provide information and services targeted to meet customer expectations.
Clerical Duties:
• Provide platinum customer service by interacting with internal and external customers.
• Respond to various modes of communication to effectively provide customer service.
• Manage inbound/outbound calls for additional information by phone, fax, email, and postal service.
• Knowledge of office equipment and computer accessories such as scanners, multiple computer monitors, webcams, and headsets.
• Interview applicants for WIC services to gather information pertinent to their application.
• Use the daily scheduler to make, move and cancel appointments.
• Call customers for follow-up appointments, appointment reminders, missed appointments, and the ability to bring new participants in for services based on program eligibility requirements.
• Ability to manage and activate a range of cards from inventory
• Educate participants to ensure knowledge of WIC program guidelines
• Cooperates with others to accomplish goals; works with employees within and across departments.
• Participate in outreach and other duties as assigned.
• Adheres to HIPPA regulations as established by policies on privacy and security requirements.
Minimum Qualifications
High school diploma/GED and six (6) months of experience handling customer's questions, complaints and/or providing information.
Preferred Qualifications:
Bilingual in English and Spanish.
Associate degree in Nutrition, Business Administration, Management, Education, General Studies, or equivalent post-secondary study.
Lactation-specific education such as continuing education credits, certificates, or certifications. (CLC, IBCLC, or equivalent)
Additional Information
Georgia Department of Public Health Commissioner and leaders encourage all employees to engage in regular wellness activities and to make lifestyle choices that promote health and well-being.
The use of physical activity breaks during the workday is authorized to support this philosophy and assist employees in meeting their wellness goals. A maximum of 30 minutes in a given workday may be used to engage in physical activities, generally in the form of two 15-minute breaks or one 30-minute break.
Employment Information
Current State employees are subject to State Personnel Board rules regarding salary.
DPH accepts educational credential recognized by the Council for Higher Education Accreditation (CHEA) and/or the US Department of Education (DOE) will be considered. DPH will contact educational institutions to verify degree, diploma, licensure, etc.
The candidate selected for this position may be subject to pre-employment drug screening and a criminal background check.
Relocation assistance will not be provided.
As an employee of DPH, in the event of an identified emergency you may be required, as a term and condition of employment, to assist in meeting the emergency responsibilities of the department.
If you require accommodations under the American Disability Act (ADA), email request by the closing date of this announcement to: DPH-HR@dph.ga.gov.
DPH is an Equal Opportunity Employer
Due to the volume of applications received, we are unable to provide information on application status by phone or e-mail. All qualified applicants will be considered, but may not necessarily receive an interview. Selected applicants will be contacted by the hiring agency for next steps in the selection process. Applicants who are not selected will not receive notification.
This position is subject to close at any time once a satisfactory applicant pool has been identified.
